Assistant General Manager - Business Excellence

Job Description:

Every day, Guardian provides Americans the security they deserve through our insurance and wealth management products and services. Since our founding in 1860, our long-term view has helped our customers prepare for whatever life brings whether starting a family, planning, or taking care of employees. Today, we're a Fortune 500 mutual company and a leading provider of life, disability, dental, and other benefits for individuals, at the workplace and through government sponsored programs. The Guardian community of over 9,000 employees and our network of over 2,500 financial representatives is committed to serving with expertise when, where and how our clients need us. Our commitments rest on a strong financial foundation, which at year-end 2021 included $10.7 billion in capital and $1.9 billion in operating income. For more information, please visit guardianlife.com or follow us on Facebook, LinkedIn, Twitter and YouTube.

Guardian India Operations Private Limited is a subsidiary of The Guardian Life Insurance Company of America® (Guardian) and provides IT and ITES services, consulting and business solutions to Guardian and its affiliates. In India, we are located in Chennai and Gurugram.

Why should you join us? 

We are certified as a Great Places to Work 2021 & 2023, India's Best Workplaces for Women 2021 (Top 100), India's Best Workplaces in IT and IT-BPM 2021 (Top 75) and India's Best Workplaces for Health and Wellness 2021 (Top 15) and 2022 (Top 40).

You will explore, learn and engage in challenging projects; get coached and mentored that will help you grow professionally and personally.  

We nurture a wellness culture that empowers you to be healthier, happier, and more productive.

We offer you an experience that fosters an inclusive culture where everyone can thrive and bring their best selves to work every day. 

With a modern workplace that promotes empowerment, collaboration, innovation, and growth, you could unleash your fullest potential.

There's no better time to join us—we are more than 160-years-old with a startup spirit and dynamic culture that values people and doing the right thing. Together, we will focus on driving agility and innovation in everything we do. Come, join us!

Welcome to the world of opportunities where you can learn and grow your career and take care of your well-being

Process Improvement & Transformation:

• Lead and execute Lean Six Sigma projects within Technology teams to improve efficiency, reduce defects, and enhance quality
• Identify waste and inefficiencies in software development, DevOps, cloud operations, and IT service management
• Develop and implement data-driven solutions to optimize software delivery, Agile execution, and incident management processes
• Drive initiatives to improve code quality, deployment efficiency, and automation adoption

Agile & DevOps Excellence:

• Work closely with Scrum Masters, and Product Owners, to streamline Agile execution
• Optimize Kanban and Scrum practices to enhance delivery speed and predictability
• Enhance CI/CD pipeline efficiency and support automation-driven improvements

Quality & Metrics:

• Establish and monitor KPIs related to software quality, Agile maturity, and DevOps performance
• Drive initiatives to improve test automation, defect reduction, and system stability
• Support teams in enhancing incident resolution time and first-time-right deployments

Requirements

• 17+ years of experience in in process excellence, technology operations, or software development
• Certified Six Sigma Black Belt /Master Black Belt required
• Strong understanding of Agile frameworks (Scrum, Kanban, SAFe), DevOps, and software development processes

• Proven track record in leading process improvement projects in a technology environment
• Hands-on experience in automation, CI/CD, test-driven development, and Agile transformations
• Excellent leadership, communication, and project management skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong analytical and problem-solving skills

Nice to Have

• Proficiency in data analytics and visualization tools (e.g., Python, R, Power BI, Tableau)
• Experience with Agile and DevOps tools such as JIRA, Confluence, Jenkins, GitHub
• Experience in cloud computing environments and exposure to AI/ML- process optimization

Location:

This position can be based in any of the following locations:

Chennai, Gurgaon

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday