Johnson Controls
Assistant Manager - Global Quality Assurance Analyst
Who we are?
Johnson Controls is the global leader for smart, healthy and sustainable buildings. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.
This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. We’re helping to create a healthy planet with solutions that decrease energy use, reduce waste and make carbon neutrality a reality. Sustainability is a top priority for our company.
We committed to invest 75 percent of new product development R&D in climate-related innovation to develop sustainable products and services. We take sustainability seriously. Achieving net zero carbon emissions before 2040 is just one of our commitments to making the world a better place.
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Who we are?
- The Order-To-Cash QA is a critical member of the Order-To-Cash team responsible for conducting self-audit style quality checks against several processes and functions across the organization.
- Ensuring accuracy, compliance, and integrity of financial and transactional data serves as a first line of defense against errors, and poor process practices.
- This function helps to reinforce HVAC - Booking, Billing, CPS and CMD policies and provides respective teams with constructive feedback for the purpose of continuous process improvement.
- Pull transactional reports and sample transactions to review for accuracy, completeness, and adherence to compliance policies.
- Keeping watchful eye for an internal or external escalation emails and alerting management immediately.
- Identify discrepancies and anomalies in transactional records and collaborate with relevant teams to rectify issues.
- Engaging with multiple department leaders and should know the point of contact for relevant teams (Booking, Billing, Cash Applications, AR team, Dispute Management etc.) to establish documented QA and self-audit processes.
- Perform accurate and efficient audits with good knowledge in Booking (New/Mod, Compliance, On hold, NA/Renewal/Federal contracts/Rider) and Billing (Install Billing-HVAC, PSA, Credit and Rebill, Special NA, General Service, and Inspections). Should have a knowledge regarding Service channel, XAAP and NACR along with System knowledge ERPs – ACE, Special Customer Portals like Coupa, ARIBA, Amazon, SMS ASSIST, BGIS, etc. For booking, should have a knowledge in Salesforce. CPS and CMD process knowledge is also preferred.
- Should have knowledge about Dispute Management E2E.
- Dive deep into the details to develop meaningful findings and recommend root cause remediation.
- Develop and maintain standardized quality assurance procedures and checklists.
- Conducting O2C tests of design and operational effectiveness for key processes and controls
- Participate in conducting risk assessments and identify areas for process improvement to mitigate financial risks.
- Prepare audit reports and communicate findings to management, recommending corrective and preventive actions as necessary.
What we look for?
- Graduate/Postgraduate/Master’s degree in any stream.
- 5-8 years’ experience in QA Process, Design, Implementation and Program Management
- Technical and Tactical experience in this field is a must.
- Experience with QA Parameters (critical/noncritical) knowledge and able to Perform QA Audits and provide feedback.
- Analytics and strong research skills.
- Excellent verbal, written and interpersonal communication skills.
- Positive attitude and strong team player.
- Should be proficient with Microsoft Office (Word, Excel, Power Point)
What we offer:
We offer an exciting and challenging position. Joining us you will become part of a leading global multi-industrial corporation defined by its stimulating work environment and job satisfaction. In addition, we offer outstanding career development opportunities which will stretch your abilities and channel your talents
Diversity & Inclusion Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers’ vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. Our D&I mission elevates each employee’s responsibility to contribute to our culture. It’s through these contributions that we’ll drive the mindsets and behaviors we need to power our customers’ missions. You have the power. You have the voice. You have the culture in your hands.
Top Skills
Johnson Controls Chennai, Tamil Nadu, IND Office
Rajam Towers, 3rd Floor, #45, Kavignar Bharathidasan Road, Teynampet, Chennai, India, 600018