.png)
Assists with hotel reservations operations, room inventory, group bookings, rooming lists, rate strategies, revenue optimization, reporting, and administrative support. Provides reservation assistance to customers and team members while supervising, coaching, and developing reservations staff. Coordinates with meeting planners, housing bureaus, and internal departments to ensure accurate billing, special requests, and guest service.
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! The Reservations Manager / Assistant Manager takes responsibility for the group's sales and planning functions, as well as managing and leading the hotel’s reservations team. As a Assistant Manager Reservations, you’re not just managing the hotel’s reservations operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
ResponsibilitiesHere’s what you’ll do during a typical day:
- Support daily reservations operations: Assist in managing room inventory and availability, group blocks and rooming lists, cut-off dates, rate restrictions, occupancy strategies, and system usage
- Coordinate group reservations: Process rooming lists, billing requirements, and special requests, and facilitate communication of relevant information between meeting planners, housing bureaus, and internal departments
- Assist with revenue optimization: Monitor reservations activity and support rate and occupancy strategies to maximize revenue
- Provide reservations support: Handle reservation requests and provide service to team members and customers as needed
- Support department operations: Assist with departmental projects, prepare reports, and provide administrative support to reservations leadership
- Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
- Proven experience in reservations, revenue, or hotel operations, ideally in a leadership capacity.
- Strong administrative, organizational, and time management skills.
- Excellent communication and presentation skills, both written and verbal.
- High attention to detail with the ability to manage multiple priorities.
- Proficiency in hotel systems (OnQ PM, R&I, Delphi, IDeaS GRO v3) and Microsoft Office.
- A commercial mindset with the ability to identify and act on revenue opportunities.
- A positive, adaptable attitude with a commitment to team success and guest satisfaction.
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
Similar Jobs at Hilton
Events • Food • Travel • Hospitality • Hotels & Resorts
Manage hotel HR operations across recruitment, training, compensation, benefits, employee and labor relations, compliance, safety, and performance management. Coordinate engagement and recognition initiatives, maintain employee records and HR systems, track employment changes, document training and corrective actions, produce HR metrics reports, and supervise, coach, and develop HR team members while ensuring policy and regulatory compliance.
Top Skills:
Microsoft Office Suite
Events • Food • Travel • Hospitality • Hotels & Resorts
Oversee daily front office and guest services operations, including check-in, check-out, room inventory, guest issue resolution, VIP experiences, service quality, revenue initiatives, and team supervision. Train and coach front desk staff, monitor performance, promote hotel services, and ensure consistently high hospitality standards.
Top Skills:
Hotel Property Management Systems (Pms)
Software • Hospitality
Manages daily hotel front office and guest services operations, including check-in, check-out, room inventory, guest concerns, VIP experiences, and service standards. Supervises, coaches, and develops front desk staff; supports guest satisfaction initiatives, hotel-service upselling, team training, and revenue growth. Requires hospitality front office management experience, strong leadership and communication skills, PMS proficiency, problem-solving ability, English proficiency, and flexibility to work nights, weekends, and holidays.
Top Skills:
Hotel Property Management Systems (Pms)
What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
