Assistant Manager- Technology Services

Description and Requirements
Position Summary
The Backup Administrator is responsible for ensuring the stability, reliability, and recoverability of company data through the efficient administration and management of backup and recovery processes. This position requires a detail-oriented and analytical individual who can troubleshoot and solve complex problems related to data backup, protection, and recovery.
Job Responsibilities

• Configure and manage backup and recovery systems and processes
• Perform regular backups of critical data and test to verify recovery capabilities
• Monitor backup systems and troubleshoot issues as they arise
• Maintain accurate documentation of backup and recovery procedures and policies
• Develop disaster recovery plans and participate in executing those plans when necessary
• Work with IT team and key stakeholders to establish data retention and archival policies
• Assist in the selection and implementation of new backup and recovery solutions
• Deploy and manage Rubrik backup solutions for enterprise-scale systems.
• Monitor, configure, and troubleshoot backup environments for performance and reliability.
• Administer data protection for databases, volumes, and virtualized environments.
• Ensure timely execution and monitoring of backup and restore jobs.
• Implement backup schedules, policies, and disaster recovery strategies.
• Perform routine audits to validate data integrity and successful backups.
• Handle change management, patch updates, and upgrade activities for Rubrik solutions.
• Prepare and maintain documentation for backup procedures and recovery workflows.
• Manage on-call support rotation and handle escalations as required.
• Generate reports and assist in RCA (Root Cause Analysis) for failed backup jobs.
• Meet SLA commitments and ensure system availability for critical applications.

Knowledge, Skills and Abilities

• Bachelor's degree in Computer Science or related discipline or equivalent work experience required.

• Bachelor's degree in Computer Science, Information Technology or a related field
• 3+ years of experience in backup and recovery administration
• Working knowledge of backup and recovery tools such as Veritas, Rubrik or similar
• Experience with disaster recovery planning and execution

• 3-5 years of hands-on experience in Rubrik CDM (Cloud Data Management).
• Proven experience in deployment, configuration, and operational support of Rubrik environments.
• Solid understanding of backup technologies and disaster recovery best practice.
• Experience protecting databases and storage systems with Rubrik.
• Knowledge of archival processes using Rubrik CDM.
• Familiarity with enterprise storage systems and high-end infrastructure environments.
• Strong troubleshooting and performance tuning skills.
• Ability to manage backup schedules and policy configurations.
• Excellent documentation and communication skills.
• Experience with monitoring tools and reporting systems related to backup infrastructure.
• Willingness to work in 24x7 Shift model
• Excellent teamwork and communication skills, both verbal and in writing.
• Takes a thorough, comprehensive, inquisitive, thoughtful, persistent and conscientious approach to assignments. Pays attention to details and ensures accuracy and high quality.
• Excellent writing and documentation skills.
• Ability to skillfully, knowledgeably and diplomatically represent the team, department or Company at meetings and conferences.
• Ability to play a vital role in high visibility assignments.
• Shares ideas and knowledge.

• Bachelor's degree in Computer Science, Information Technology or a related field
• 3+ years of experience in backup and recovery administration
• Working knowledge of backup and recovery tools such as CommVault, Veritas, or similar
• Experience with disaster recovery planning and execution

About MetLife
Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services.
At MetLife, it's #AllTogetherPossible . Join us!
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