Leads, trains, and mentors staff to improve engagement and productivity. Monitors client service quality, addresses escalated client concerns, and resolves issues promptly to maintain client satisfaction.
Lead, train and mentor staff members, ensuring high levels of engagements and productivity. Monitor and ensure excellent client service is always provided, addressing escalated client issues and resolving them in a timely manner.
ResponsibilitiesLead, Train, and Mentor Staff: Guide and support staff members to ensure high levels of engagement and productivity. Provide training and mentorship to help them develop their skills and perform effectively. Monitor Client Service: Ensure excellent client service is consistently provided. Address escalated client issues promptly and resolve them in a timely manner to maintain client satisfaction.
QualificationsBachelor Degree / Postgraduate Degree 5 - 9 Years
EXL Chennai, Tamil Nadu, IND Office
Chennai, India
Similar Jobs
Events • Food • Travel • Hospitality • Hotels & Resorts
Manage daily food and beverage operations across designated outlets, ensuring excellent quality, service, guest satisfaction, regulatory compliance, and profitability. Oversee planning, cost controls, and administrative functions while coaching and developing team members. Monitor guest feedback and operational trends to drive continuous improvement, maintain health and safety standards, and support revenue growth through effective service and marketing strategies.
Top Skills:
Inventory Management ToolsPos Systems
Artificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • Analytics
Manages Payment Integrity Operations teams, ensuring productivity, quality, compliance, and service targets are achieved. Coaches and develops employees, supports onboarding, identifies process and error-reduction opportunities, drives automation and cost optimization, manages escalations, prepares accurate reporting, and communicates process gaps and improvement plans to leadership. The role also handles sensitive HIPAA information and coordinates with onshore partners and support functions.
Events • Food • Travel • Hospitality • Hotels & Resorts
Assists with managing hotel stewarding operations, including inventory control, sanitation compliance, food service equipment maintenance, cost management, team scheduling and development, and regulatory adherence. The role supports exceptional guest experiences while maintaining health, safety, hygiene, and alcohol awareness standards.
Top Skills:
HaccpExcelMicrosoft Word
What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
