Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Job Description
Qualys, Inc is a pioneer and leading provider of disruptive cloud-based IT, security, and compliance solutions with over 10,000 active customers in more than 130 countries, including a majority of each of the Forbes Global 100 and Fortune 100. Qualys helps organizations streamline and consolidate their security and compliance solutions in a single platform and build security into digital transformation initiatives for greater agility, better business outcomes, and substantial cost savings.
The Qualys Cloud Platform and its integrated Cloud Apps deliver businesses critical security intelligence continuously, enabling them to automate the full spectrum of auditing, compliance, and protection for IT systems and web applications across on premises, endpoints, cloud, containers, and mobile environments.
We are seeking a proactive and detail-oriented Finance Systems Support Analyst to join our IT Business Applications team in Pune. The ideal candidate will have hands-on experience with NetSuite, Coupa, and Concur, and will serve as the primary support contact for these systems. This role will be responsible for end-user support, access provisioning, issue resolution, and configuration changes in partnership with our global teams.
Key Responsibilities:
Primary Support Owner for NetSuite, Coupa, and Concur systems for day-to-day operations and end-user queries.
Troubleshoot and resolve functional and technical issues, escalating to vendors or development teams as needed.
Perform user access provisioning, deprovisioning, and role management in compliance with internal security and audit controls.
Partner with finance, procurement, and travel & expense teams to understand issues, provide training, and improve adoption.
Manage configuration changes, workflows, saved searches, reports, and scripts (basic understanding) in NetSuite.
Monitor system performance, integrations, and data flows across NetSuite, Coupa, and Concur.
Collaborate with IT and business stakeholders on testing and release activities.
Document support processes, known issues, and workarounds in a knowledge base.
Participate in internal audits and SOX compliance efforts related to user roles and system access.
Support month-end and quarter-end activities by being available to address time-sensitive issues.
Required Skills & Qualifications:
4–6 years of hands-on experience supporting at least two of the following systems: NetSuite (ERP), Coupa (Procurement), and Concur (Travel & Expense).
Solid understanding of finance and procurement processes (P2P, T&E, GL, AP, AR).
Experience with user access provisioning and role/permission setup.
Familiarity with integration troubleshooting and data validation between systems.
Ability to create and manage reports, saved searches, and basic workflows in NetSuite.
Strong communication skills and ability to work with global teams and business users.
Proactive problem solver with attention to detail and customer-service orientation.
Preferred Qualifications:
Experience in working with IT ticketing systems (e.g., Jira, ServiceNow).
Exposure to SOX and internal controls compliance.
Prior experience in a multinational or matrixed organization is a plus.
