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What a typical day looks like:
- Issue Resolution and Troubleshooting: Taking ownership of user problems, monitoring alerts, and analyzing, troubleshooting, and resolving production issues including providing code fixes and testing.
- Proactive Monitoring & Performance Management: Actively monitoring systems and applications using specialized tools, reporting significant issues, and developing solutions to improve availability and performance.
- Root Cause Analysis & Prevention: Conducting thorough root-cause analysis for production errors and implementing corrective action plans to prevent recurrence.
- Process Adherence & Escalation: Following established processes for incident, problem, and change management, including adhering to SLA compliance and escalating unresolved issues appropriately.
- Documentation & Reporting: Maintaining logs of all issues, documenting procedures, configurations, and resolutions, and generating reports on system performance and issue status.
- Automation Initiatives: Identifying and implementing automation possibilities to streamline support processes, reduce manual effort, and improve efficiency.
- Collaboration & Communication: Working effectively with users, development teams, support teams, and other stakeholders to address issues, manage deployments, and ensure system stability.
- Learning & Skill Development: Continuously learning about the software and systems used and supported by the organization to enhance technical expertise and problem-solving abilities.
- KPI Management: Responsible for maintaining the Key Performance Indicator (KPI) for the applications and systems supported includes SLA and MTTR.
- Stakeholder Engagement & Quality Assurance: Collaborating with stakeholders to ensure a bug-free system for end-users, and ensuring resolutions adhere to quality assurance tests
Qualifications:
- Bachelor’s or master’s degree in engineering.
- 3-6 years of experience in L1/L2/L3 production support.
- Intermediate knowledge in SQL / Oracle / Snowflake.
- Basic knowledge in Dot.Net, Python, Power Apps, or Java or SSIS and SSRS.
- Experience with Data Management / ETL projects.
- Willing to work rotational shifts (including night and weekend shifts).
- Ability to lead efficiency improvement initiatives and guide team.
- Strong sense of urgency for high-severity incidents and interest for finding root causes, even for tedious tasks.
- Interested in display technology and possessing basic skills to edit dot net scripts.
- Communication: Excellent communication, presentation, and writing skills.
What you’ll receive for the great work you provide:
• Health Insurance
• Paid Time Off
CF17
Flex does not accept unsolicited resumes from headhunters, recruitment agencies or fee based recruitment services. Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. Flex does not discriminate in employment opportunities or practices based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status or any other status protected by law. Flex provides reasonable accommodation so that qualified applicants with a disability may participate in the selection process. Please advise us of any accommodations you request to express interest in a position by e-mailing: accessibility@flex.com. Please state your request for assistance in your message. Only reasonable accommodation requests related to applying for a specific position within Flex will be reviewed at the e-mail address. Flex will contact you if it is determined that your background is a match to the required skills required for this position. Thank you for considering a career with Flex.
