Coupa Software
Associate Consultant, Managed Service - 10165
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Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.
The Impact of Associate Consultant, Managed Service to Coupa:
As an Associate Consultant in Managed Services, you are pivotal in ensuring customer and supplier success by delivering prompt, high-quality support and guidance. You resolve technical issues, manage service inquiries, and contribute to knowledge resources, directly influencing user satisfaction and platform adoption. Your role supports operational excellence, strengthens cross-functional collaboration, and enhances the overall customer experience with Coupa.
What You’ll Do:
- Execute configuration updates, user/security changes, and other configuration changes within the scope of the service model.
- Monitor queues, investigate issues and resolve in a professional collaborative manner and Deliver an excellent customer experience.
- Document and track changes, effectively communicating to customers before, during and after a requested change and Help improve the delivery and scalable model of the team.
- Collaborate with team members across the Managed Service organization to ensure quality delivery of service.
- Escalate complex items to Manager with proposed solutions and Take ownership of your assigned customers/tasks.
- Ability to track time, document actions and provide alternative solutions to customer requests.
- Ability to work within any of the following managed service organizations:
- Diversity, Content/Catalog Management, Administration, Analytics, Category & Sourcing Strategy
What you will bring to Coupa:
- 2-4 years Coupa (or similar) administration or support.
- Platform knowledge or comparable ERP/P2P suite.
- Solid grasp of P2P processes and basic reporting.
- Clear communicator.
- Ability to give and receive feedback well.
- Organized, detail-oriented, comfortable with remote teamwork.
Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
Please be advised that inquiries or resumes from recruiters will not be accepted.
By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.
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