Provide high-level customer support, analyze issues, and collaborate with teams for effective issue resolution and customer satisfaction.
Job Responsibilities:
- Comprehend the customer's issue and replicate it, conduct thorough analyses using internal systems and tools to identify the root cause, and implement the solution
- Deliver professional, high-level support for products, ensuring high customer satisfaction.
- Responsible for daily interaction with customers through the CRM system, ensuring prompt and accurate communication.
- Learn and practice workflows and processes to gain independence and expertise
- Work collaboratively with internal teams to optimize customer experience and ensure high quality and swift issue resolution
- Collaborate closely with internal teams and Content Providers, and provide clear, frequent communication to our customers.
Minimum Qualifications:
- Bachelor’s Degree or equivalent in relevant field (MLIS, Information Systems, Industrial Engineering)
- 1-2 years of experience in Technical customer service
- Fluency in English, written and spoken
Job Category Summary:
Responsible for supporting our valued customers through timely and effective responses to all customer inquiries.At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
Top Skills
Crm System
Clarivate Analytics Chennai, Tamil Nadu, IND Office
No.148, Acropolis, CIT Colony Dr. Radhakrishnan Salai, Mylapore , Chennai, Tamil Nadu, India, 600004
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