Provide excellent customer service, resolve and escalate client queries, identify trends and vulnerable customers, educate clients on product self-service, relay feedback to product team, and mentor new support team members.
The job roles and responsibilities are,
- Providing excellent customer service to our clients Fulfilling client requests
- Proactively spotting patterns in the frustrations or hopes of our clients, seeing where we can change our processes, tools or product to make them happier.
- Identify customers who are in vulnerable situations and help to figure out what steps we can take to support them.
- Work closely with our internal teams to act as the first line of support to help spot and investigate trends, whilst making decisions about how best to resolve a client's queries.
- Deal with technical related queries and help educate the client to use our products to self-serve.
- Understand, prioritize and escalate client feedback and feature requests to the internal product team. Plus, being the first port of call for complaints to make sure that they're treated fairly and can share their thoughts and concerns.
- Support members of the customer support team by being a mentor to new joiners. Plus making sure the rest of the company stays customer-focused and fixated on building the best food ordering platform and support system for Takeaways and restaurants in the world!
Requirements
The below are the skillsets that we are looking for in the right candidate,
- Excellent communication, customer service and empathy skills with the ability to use a range of communication styles to provide a personal approach.
- The ability to educate our clients on a range of products and services A genuine passion for helping others with a customer-client centric mindset.
- The ability to work seamlessly as part of a team but also the ability to use your own initiative.
- Proven customer support experience or experience as a Client Service Representative Familiarity with CRM systems and practices
Benefits
We offer a great work environment and friendly team culture.
*Competitive Pay
* Cab Facilities
* Medical Insurance
*Competitive Pay
* Cab Facilities
* Medical Insurance
These vacancies are urgent. Immediate Interviews. !
Foodhub Chennai, Tamil Nadu, IND Office
DLF Cybercity, Chennai, India, 600089
Similar Jobs
Biotech
Provides phone, fax, and email customer support for orders, returns, shipments, products, and service issues. Enters and updates orders, manages backorders and customer records, initiates replacements and shipment tracers, generates database reports, communicates shipment delays, coordinates with internal departments, handles complaints, solicits additional services, and relays customer feedback to improve service.
Top Skills:
Microsoft AccessExcelMicrosoft OutlookMicrosoft Word
eCommerce • Food • Information Technology • Software
Respond to customer inquiries via chat, email, and WhatsApp; resolve escalations; train and support agents; develop knowledge base articles; analyze support trends and recommend process improvements; collaborate cross-functionally to ensure compliance and seamless customer experience.
eCommerce • Food • Information Technology • Software
The role involves providing excellent customer service, resolving client queries, identifying customer needs, and supporting team members. It requires strong communication skills and experience in customer support.
Top Skills:
Crm Systems
What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
