Provides customer support for a food-ordering platform by resolving client requests, handling technical questions and complaints, identifying vulnerable customers, educating users, escalating feedback and feature requests, and spotting service improvement opportunities. The role collaborates with internal teams, investigates support trends, mentors new team members, and promotes a customer-focused culture.
The job roles and responsibilities are,
- Providing excellent customer service to our clients Fulfilling client requests
- Proactively spotting patterns in the frustrations or hopes of our clients, seeing where we can change our processes, tools or product to make them happier.
- Identify customers who are in vulnerable situations and help to figure out what steps we can take to support them.
- Work closely with our internal teams to act as the first line of support to help spot and investigate trends, whilst making decisions about how best to resolve a client's queries.
- Deal with technical related queries and help educate the client to use our products to self-serve.
- Understand, prioritize and escalate client feedback and feature requests to the internal product team. Plus, being the first port of call for complaints to make sure that they're treated fairly and can share their thoughts and concerns.
- Support members of the customer support team by being a mentor to new joiners. Plus making sure the rest of the company stays customer-focused and fixated on building the best food ordering platform and support system for Takeaways and restaurants in the world!
Requirements
The below are the skillsets that we are looking for in the right candidate,
- Excellent communication, customer service and empathy skills with the ability to use a range of communication styles to provide a personal approach.
- The ability to educate our clients on a range of products and services A genuine passion for helping others with a customer-client centric mindset.
- The ability to work seamlessly as part of a team but also the ability to use your own initiative.
- Proven customer support experience or experience as a Client Service Representative Familiarity with CRM systems and practices
Benefits
We offer a great work environment and friendly team culture.
*Competitive Pay
* Cab Facilities
* Medical Insurance
*Competitive Pay
* Cab Facilities
* Medical Insurance
These vacancies are urgent. Immediate Interviews. !
Similar Jobs
eCommerce • Food • On-Demand • Software
Responds to customer inquiries through chat, email, and WhatsApp; resolves complex issues and escalations; supports agents; develops knowledge resources; trains team members; analyzes support trends; recommends process improvements; collaborates with stakeholders and departments; maintains documentation; and ensures policy compliance.
Top Skills:
Whatsapp
eCommerce • Food • On-Demand • Software
Responds to customer inquiries through chat, email, and WhatsApp; resolves complex issues and escalations; supports agents; develops knowledge-base resources; trains team members; analyzes support trends; recommends process improvements; collaborates with stakeholders and departments; maintains documentation; and ensures compliance with company policies.
Top Skills:
Whatsapp
Artificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • Analytics
Leads delivery of enterprise conversational AI platforms, including chatbots and voice bots. Oversees Agile execution, technical architecture, cloud-native engineering, CI/CD, Terraform, Responsible AI, and AI adoption. Partners with product, security, architecture, and business teams while managing risks and executive communication. Mentors engineers and technical leads, supports hiring and performance management, and ensures scalable, secure, compliant, and operationally excellent solutions.
Top Skills:
Agentic AiAmazon ConnectAmazon LexAWSAzureCcaasCi/CdConversational AiDevOpsDevsecopsFive9Generative AiGenesysGoogle AdkGCPGoogle DialogflowLlmsNiceNode.jsPythonRagShift-Left EngineeringTerraformTypescript
What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
