Responsibilities:
Providing excellent customer service to our clients
Fulfilling client requests
Proactively spotting patterns in the frustrations or hopes of our clients, seeing where
we can change our processes, tools, or products to make them happier.
Identify customers who are in vulnerable situations and help to figure out what steps we can take to support them.
Work closely with our internal teams to act as the first line of support to help spot and investigate trends, whilst making decisions about how best to resolve a client's queries.
Deal with technical-related queries and help educate the client to use our products to self-serve.
Understand, prioritize, and escalate client feedback and feature requests to the internal product team. Plus, being the first port of call for complaints to make sure that they're treated fairly and can share their thoughts and concerns.
Support members of the customer support team by being a mentor to new joiners.
Plus, making sure the rest of the company stays customer-focused and fixated on building the best food ordering platform and support system for Takeaways and restaurants in the world!
Requirements
Required Skills:
Excellent communication and customer service and empathy skills with the ability to use a range of communication styles to provide a personal approach
The ability to educate our clients on a range of products and services
A genuine passion for helping others with a customer/client centric mindset
The ability to work seamlessly as part of a team but also the ability to use your own
initiative
Proven customer support experience or experience as a Client Service Representative
Familiarity with CRM systems and practices
