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Biotech
The Customer Support Associate will support the sales team by creating and managing quotations, addressing customer inquiries, and identifying new sales opportunities.
Top Skills:
Computer Software Programs
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The Customer Support Associate will support B2B clients via chat and email, ensuring excellent service and maintaining accurate records, while meeting performance metrics.
Top Skills:
Email CommunicationWindows Operating Systems
Biotech
Provide technical product support, manage customer inquiries, and develop quotations for the sales team, ensuring timely responses and proactive sales efforts.
Top Skills:
Computer Software Programs
It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description:
Ingram Micro is a leading technology company for the global information technology ecosystem.
With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts.
Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart
Job Description
Key Responsibilities:
- Manage multiple vendors and oversee B2B business loading.
- Demonstrate expertise in basic Excel, run macros.
- Collaborate closely with the Product, Post Buyer, and Sales teams.
- Drive and optimize turnaround time for end-to-end order processing on assigned products.
- Ensure accuracy in managing assigned products.
- Maintain a comprehensive database of Vendor RTM/RA records.
- Possess knowledge of the billing process, including taxation aspects.
- Oversee inventory management and ensure seamless operations.
- Engage in result-oriented discussions across all functional groups.
- Provide daily reports to the reporting manager.
Profile required
- Candidate with 4-5 years of experience.
- Strong background knowledge in order processing Skills.
- Strong proficiency in Excel; knowledge of Visual Basic is a plus.
- Ability to collate and manage large volumes of data efficiently.
- Excellent communication, presentation, and analytical skills.
- Strong interpersonal skills to collaborate effectively with product, sales, and back-end teams.
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To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.