Associate Director -Network Operations

The Role:

Joining Moderna offers the unique opportunity to be part of a pioneering team that's revolutionizing medicine through mRNA technology, with a diverse pipeline of development programs across various diseases.

As an employee, you'll be part of a continually growing organization, working alongside exceptional colleagues and strategic partners worldwide, contributing to global health initiatives.

Moderna's commitment to advancing the technological frontier of mRNA medicines ensures a challenging and rewarding career experience, with the potential to make a significant impact on patients' lives worldwide​.

Moderna is solidifying its presence within our international business services hub in Warsaw, Poland, a city renowned for its rich scientific and technological heritage. This hub provides critical functions, meeting the growing demand of Moderna’s global business operations. We're inviting professionals from around the world to join our mission and contribute to the future of mRNA medicines​.

This is an exciting opportunity to lead and transform global network operations in a high-growth organization that is revolutionizing the biotech industry.

As Associate Director - Network Operations, you will play a critical role in ensuring network stability, performance, and service excellence across Moderna’s global footprint. You will lead Tier 1-3 support teams, optimize monitoring capabilities, and drive continuous improvements to maintain high-performing, secure, and reliable connectivity across all sites. This role demands a leader with a strong background in network operations, incident response, and process optimization, as well as a passion for fostering a high-performance team culture.

Here’s What You’ll Do:

Your key responsibilities will be:

• Lead and oversee global network operations, ensuring reliable, secure, and high-performing connectivity across all Moderna sites.

• Manage Tier 1-3 network support teams, ensuring seamless incident response, troubleshooting, and service request handling.

• Develop and enhance standard operating procedures (SOPs), troubleshooting documentation, and automation-driven playbooks.

• Act as Incident Commander for major network outages, leading rapid-response efforts, minimizing downtime, and ensuring effective stakeholder communication.

• Drive the adoption of AI-driven network analytics and automation to predict and prevent potential network outages.

• Establish and optimize the on-call rotation framework, ensuring 24/7 global support and seamless handoffs across time zones.

• Partner with Network Observability Engineers to optimize monitoring tools and fine-tune alerting mechanisms across all global sites.

Your responsibilities will also include:

• Leading post-incident reviews and root cause analysis (RCA), identifying opportunities for continuous improvement.

• Mentoring and developing a high-performing global Network Operations team, fostering a culture of excellence and innovation.

• Collaborating with the Service Manager to optimize ITSM processes, enforce SLAs, and drive ITIL-based governance.

• Ensuring cost efficiency and service excellence by managing vendor support contracts, SLAs, and third-party service providers.

• Maintaining strong TAC relationships with key vendors such as Cisco, Palo Alto, and other strategic partners.

• Driving budget planning, cost optimization, and resource allocation for network operations, aligning with business growth.

The key Moderna Mindsets you’ll need to succeed in the role:

• We obsess over learning - The fast-evolving landscape of network operations, AI-driven analytics, and security demands continuous learning and adaptation. In this role, you will be expected to stay ahead of emerging technologies, refine best practices, and implement innovative solutions that enhance network performance and resilience.

• We digitize everywhere possible - Automation and AI-driven insights are at the heart of Moderna’s digital-first approach. This role will require a relentless focus on leveraging automation for troubleshooting, monitoring, and predictive analytics, reducing manual efforts while enhancing operational efficiency across a global network infrastructure.

Here’s What You’ll Need (Basic Qualifications)

• 10+ years of experience in network operations, incident response, or IT service management, with a strong background in managing global network infrastructure.

• Proven leadership experience managing distributed teams, global operations, and on-call incident response processes.

• Deep expertise in network operations best practices, observability tools, and ITSM frameworks (ITIL, ServiceNow, JIRA, etc.).

• Strong technical proficiency in network troubleshooting, performance optimization, and change management in a large-scale environment.

• Excellent communication, analytical, and problem-solving skills, with a data-driven approach to continuous improvement.

Here’s What You’ll Bring to the Table (Preferred Qualifications):

• Experience in GxP-regulated environments is a plus. If no prior GxP experience, the manager should be capable of quickly learning GxP requirements and applying best practices for compliance in network operations management.

• Experience in high-growth, complex operational environments, particularly within the biotech, pharmaceutical, or healthcare sectors.

• Advanced industry certifications such as Cisco CCNP/CCIE, Palo Alto certifications, or other network operations credentials.

• Familiarity with modern observability platforms (e.g., Splunk, SolarWinds, Kentik) and AI-driven network analytics.

• A track record of driving automation in network operations.

• Proven ability to manage budgets, vendor relationships, and strategic resource allocation to align network operations with business growth.

• A proactive, innovative mindset, with a passion for modernizing network operations through automation, AI, and emerging technologies.

At Moderna, we believe that when you feel your best, you can do your best work.  That’s why our global benefits and well-being resources are designed to support you—at work, at home, and everywhere in between.

• Quality healthcare and insurance benefits
• Lifestyle Spending Accounts to create your own pathway to well-being
• Free premium access to fitness, nutrition, and mindfulness classes
• Family planning and adoption benefits
• Generous paid time off, including vacation, bank holidays, volunteer days, sabbatical, global recharge days, and a discretionary year-end shutdown
• Savings and investments
• Location-specific perks and extras!

The benefits offered may vary depending on the nature of your employment with Moderna and the country where you work.

About Moderna

Since our founding in 2010, we have aspired to build the leading mRNA technology platform, the infrastructure to reimagine how medicines are created and delivered, and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world.  

By living our mission, values, and mindsets every day, our people are the driving force behind our scientific progress and our culture. Together, we are creating a culture of belonging and building an organization that cares deeply for our patients, our employees, the environment, and our communities. 

We are proud to have been recognized as a Science Magazine Top Biopharma Employer, a Fast Company Best Workplace for Innovators, and a Great Place to Work in the U.S. 

As we build our company, we have always believed an in-person culture is critical to our success. Moderna champions the significant benefits of in-office collaboration by embracing a 70/30 work model. This 70% in-office structure helps to foster a culture rich in innovation, teamwork, and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn, contribute, and make a meaningful impact. 

If you want to make a difference and join a team that is changing the future of medicine, we invite you to visit modernatx.com/careers to learn more about our current opportunities. 

Moderna is a smoke-free, alcohol-free, and drug-free work environment. 

Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day, please apply! 

Moderna is committed to equal opportunity in employment and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law. We consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

We’re focused on attracting, retaining, developing, and advancing our employees. By cultivating a workplace that values diverse experiences, backgrounds, and ideas, we create an environment where every employee can contribute their best. 

Moderna is committed to offering reasonable accommodation or adjustments to qualified job applicants with disabilities. Any applicant requiring an accommodation or adjustment in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations and Adjustments team at [email protected]. 

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