Associate Director (Senior Program Manager)

👋🏼We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (17500+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in!

Requirements

• Experience : 13+ Years

• Strong background in program management, consulting and cross-group collaboration skills.

• Proven experience in leading client relationships and ensuring customer success.

• Demonstrated ability to manage the P&L for a key account.

• Experience in identifying and executing cross-selling and up-selling opportunities within existing engagements.

• Track record of successfully delivering large, complex programs within client organizations.

Responsibilities

• Leading the client relationship and customer success for assigned accounts.

• Owning the P&L for the account, ensuring short-term and long-term profitability.

• Responsible for the delivery of large, complex programs, from scope definition through to successful release.

• Reviewing project scope and planning to ensure alignment with client goals and internal capabilities.

• Ensuring all projects adhere to defined governance standards and best practices.

• Given high-level requirements, owning the proposed delivery methodology, resourcing, and governance mechanisms.

• Effectively managing programs by developing robust schedules, controlling changes, and mitigating risks.

• Maintaining the overall health of the account across all key metrics (risk, scope, schedule, quality, resources, finance, and customer satisfaction).

• Showcasing a consulting mindset by acting as a solution provider rather than an order taker.

• Identifying account stakeholders early to manage expectations and steer the engagement toward success.

• Identifying opportunities within the current engagement to cross-sell or up-sell Nagarro's offerings.

• Communicating and driving the adoption of organizational initiatives within the account team.

• Mentoring and managing team members by providing constant on-the-job feedback and guidance.

Bachelor’s or master’s degree in computer science, Information Technology, or a related field.