Associate Manager, Client Success

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

• Uphold the quality assurance (QA) requirements in SS&C Blue Prism’s Partner Engage program which includes partner certification. Partner certification measures the partners capabilities and uses the SS&C Blue Prism robotic operating model (ROM) as a framework. This role would include the following QA aspects:
  • Providing guidance on quality assurance to partners for projects in:
    • Implementing Blue Prism intelligent automation software, and other products in the SS&C portfolio, to solve complex business problems for our customers
    • Establishing (or maturing) intelligent automation capabilities and providing intelligent automation as a managed service for customers
  • Driving the next evolution of:
    • Partners’ quality assurance model in line with the expansion of SS&C Blue Prism’s Intelligent Automation portfolio and maturity in the Intelligent Automation market
    • Efficacious approach to assess partner maturity in line with industry best practices and key themes for Intelligent Automation
    • Analytics and reporting of partner activity in certification, enablement, and business success
    • Partner Portal adoption by supporting the implementation and administration of partner program changes and support continuous improvement initiatives to enhance the partner journey in the portal  
  • Identifying areas of innovation and best-in-class approaches to provide a benchmark of success for partners, pro-active development
• Apply relevant partner/customer experiences to highlight areas where partners have succeeded and excelled, as well as provide recommendations to remediate issues in project quality, where required
• Highlight and implement efficiencies in SS&C Blue Prism's existing approach to partner certification, by using automation and process redesign to ensure optimum service to partners whilst positively impacting our cost to serve model
• Support SS&C Blue Prism's Partner Success regional leads in strategic and scalable enablement initiatives for select partners that have priority status
• Be a trusted advisor and advocate for the partners growth and success along with SS&C Blue Prisms
  • Build strong relationships and analyse their priorities, strategy, and opportunities
  • Inform partners about the company’s products, services and special offers which align to their objectives and provide them with enablement and or certification opportunities which support their goals
  • Identify potential sales opportunities and engage the appropriate team to follow up
  • Identify trends that can improve organizational procedures
  • Conduct customer interviews and recommend ways of improving client satisfaction

Your Experience:

• Intelligent Automation experience is required; cloud industry is preferred.
• Experience forming strong customer relationships and working for a SS&C Blue Prism partner. E.g., Value Added Reseller, System Integrator, etc.
• Proven referenceable experience in implementing Intelligent Automation solutions using software, ideally SS&C Blue Prism’s, and the following approaches:
  • Analysing, understanding, and documenting the business processes in detail where needed.
  • Identifying and communicating the technical infrastructure requirements.
  • Designing process automations following standard design principles and conventions, like SDD (Solution Design Document) etc.
  • Configuring new Blue Prism automations and objects using core workflow principles that are efficient, well structured, maintainable, and easy to understand.
  • Creating and maintaining solution documentation.
  • Supporting existing processes and implementing change requirements as part of a structured change control process.
  • Helping customers implement, operate & manage automation at scale, experience with frameworks like SS&C Blue Prism’s Robotic Operating Model (ROM).

Personal Attributes

• Strategic thinker: ability to research / investigate options and drive to recommendations
• Team player and virtual leader
• Self-motivated, results orientated, proactive and reliable
• High-energy, shows passion and commitment
• Excellent communicator both written and verbally; strong presentation skills
• Inquisitive and tenacious with the ability to find new opportunities
• Ability to work in a high pressure, fast moving and challenging environment
• Credible at operational level and above
• Conversational level or better in a non-English language in Europe, like Spanish & Portuguese.
• Willingness to travel

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.