Position Summary
The Senior HR Specialist, HR Operations & Technology, plays a critical role in driving operational excellence, HR technology enablement, workforce analytics, data governance, and continuous improvement across the People function.
Reporting to the Senior Manager, HR Transformation, with a dotted-line reporting relationship to the Associate Manager, HR Operations, this role serves as a key subject matter expert for HR operations processes, HR technology platforms, reporting solutions, and employee lifecycle management.
The role combines strong HR operational expertise with technical, analytical, and project management capabilities to optimize processes, improve employee experience, enhance data quality, and support data-driven decision-making across a global organisation.
Key Responsibilities
HR Operations Excellence
- Lead and continuously improve end-to-end employee lifecycle processes including onboarding, employee changes, promotions, transfers, and offboarding.
- Drive process standardisation, simplification, and operational efficiency across regions.
- Monitor operational KPIs, service levels, and data quality to ensure a high standard of service delivery.
- Support compliance, governance, and audit requirements across HR operations.
HR Technology & Systems
- Act as a functional SME for HR technology platforms, including Oracle Fusion, ServiceNow, and related People systems.
- Support system configuration, testing, upgrades, enhancements, and release activities.
- Coordinate User Acceptance Testing (UAT) and manage issue resolution with HR, IT, Payroll, and external vendors.
- Support integrations between HR, payroll, and other business systems.
- Develop and maintain system documentation, user guides, and knowledge resources.
Workforce Analytics & Continuous Improvement
- Develop and maintain workforce dashboards, reports, and Power BI solutions.
- Analyse workforce data and provide insights to support business decision-making.
- Lead data validation, reconciliation, and governance activities to improve reporting accuracy.
- Identify opportunities for automation, process improvement, and enhanced employee experience.
- Document and optimise HR processes to drive operational excellence.
Skills & Experience
Essential
- 6–8 years' experience in HR Operations, HRIS, HR Shared Services, or HR Technology.
- Strong understanding of HR processes and employee lifecycle management.
- Experience working with HR platforms such as Oracle Fusion, Workday, and/or ServiceNow.
- Strong reporting and analytical skills, including advanced Excel.
- Experience supporting HR systems, data governance, and process improvement initiatives.
- Strong stakeholder management and problem-solving capabilities.
Preferred
- Experience working in a global or matrix organisation.
- Experience with Power BI or similar reporting and visualisation tools.
- Exposure to HR system implementations, integrations, or optimisation projects.
- Experience supporting HR reporting, workforce analytics, and operational governance.
Novotech is proud to offer a great workplace. We are committed to being an employer of choice for gender equality and providing an inclusive work environment where everyone is treated fairly and with respect. Our team members are passionate about what we do, but we understand work is only one of the things that is important to them. We support our team members with flexible working options, paid parental leave for both parents, flexible leave entitlements, wellness programs and ongoing development programs. We are looking for people who are passionate about working in clinical research and biotech, including people who identify with LGBTIQ+, have a disability or have caring responsibilities. We are a Circle Back Initiative Employer and commit to responding to every application. We look forward to talking to you about working at Novotech.
About Us
Novotech is a global full-service clinical Contract Research Organization (CRO).
At Novotech, ambition meets opportunity. As a globally recognized leader in clinical research and scientific advisory services, we are proud to combine our position at the forefront of the industry with an award-winning workplace culture that values ambition, innovation, and growth. Named Employer of Choice, Great Place to Work and Employer of Choice for Gender Equality (EOCGE), we are committed to fostering an environment that reflects the life-changing work we do.
Since 1997, we have expanded our global footprint, now with 30+ offices across Asia-Pacific, the United States, and Europe. This growing network unites professionals from diverse backgrounds and disciplines to advance therapies that improve patient outcomes worldwide.
At Novotech, our employees are at the heart of our success. By offering trust, flexibility, and autonomy through programs like NovoLife, our flexible benefits framework, we empower team members to create an effective work-life balance that delivers professional satisfaction and maximum results for clients.
With access to mentorship opportunities, professional development programs, and a dynamic community, Novotech offers a platform for driven individuals to achieve personal growth while shaping the future of healthcare. Join us to be a part of a team that values your contributions and supports your ambition to make a global impact.
At Novotech we have advanced therapeutic and regulatory expertise, the ability to execute across markets and a client-centric service model, so that our clients get a trusted, long-term partner and an accelerated path to bring their life-changing advances to market. This gives our employees the opportunity to develop their careers by joining a diverse and supportive global organization with a collaborative culture, whilst working with clients on the cutting-edge of life sciences.
At Novotech you will work alongside empowered teams with a shared commitment to success.
- Strategic vs transactional mindset.
- Ability to gain insights and make proactive decisions quickly.
- Culture that fosters partnership and collaboration, where every voice is heard and valued.
- Ongoing support from senior stakeholders and leadership team.
