Lead and develop a team supporting enterprise applications: manage incidents, changes, deployments, vendor relationships, SLAs, root-cause analysis, compliance (GMP/CSV), security, and continuous service improvements.
Work Schedule
OtherEnvironmental Conditions
OfficeJob Description
The Associate Manager, IT – Applications Management is responsible for leading a team that supports, maintains, and enhances enterprise and business-critical applications. This role blends people leadership, application lifecycle management, and operational excellence to ensure stable, secure, and high-performing application services.
The Associate Manager will partner closely with business stakeholders, vendors, and cross-functional IT teams to drive incident resolution, problem management, application improvements, and continuous service optimization. This role plays a key part in enabling Thermo Fisher’s global business operations through reliable and compliant application support.
Key Responsibilities
- Lead, mentor, and develop a team of application support analysts and engineers
- Conduct performance reviews, goal setting, and career development planning
- Manage workload distribution, on-call/shift coverage, and team capacity
- Own day-to-day support for enterprise and business applications.
- Ensure adherence to ITIL processes including Incident, Problem, Change, and Service Request Management
- Drive root cause analysis and permanent fix implementation for recurring application issues
- Monitor application health, performance, and availability against SLAs
- Coordinate application deployments, upgrades, patches, and maintenance activities
- Act as an escalation point for business-critical application issues
- Build strong relationships with business partners and ensure clear communication of status and risks
- Manage third-party vendors and application support partners to meet contractual SLAs
- Identify opportunities for automation, process improvement, and service optimization
- Support audit readiness and compliance activities, including GMP and Computer Systems Validation (CSV) where applicable
- Ensure data privacy, access controls, and security standards are followed across supported applications
Education & Experience
- Advanced Degree with 3+ years of relevant experience or
bachelor’s degree with 5+ years of experience supporting enterprise applications in large, global environments - Preferred fields: Computer Science, Information Technology, or related discipline
- 1–3 years of supervisory or people management experience
Technical & Functional Skills
- Strong experience supporting enterprise applications.
- Working knowledge of ITIL service management practices (ITIL certification preferred)
- Experience with application lifecycle management, change control, and release management
- Familiarity with SQL, batch jobs, integrations, and application monitoring tools
- Understanding of data privacy, access management, and application security principles
- Proven ability to manage priorities across multiple applications and stakeholders
- Strong problem-solving skills with structured root cause analysis
- Excellent written and verbal communication skills, including explaining technical concepts to non-technical audiences
- Strong customer service mindset and relationship-building skills
- Experience working in cross-functional and global teams
Preferred / Nice to Have
- Six Sigma Green Belt or Black Belt
- Experience in regulated environments (pharmaceutical, life sciences, or manufacturing)
- Knowledge of GMP and Computer Systems Validation (CSV)
- Experience supporting applications impacting 50–100+ users
Working Hours:
India: 05:30 PM to 02:30 AM IST
Top Skills
Sql,Batch Jobs,Integrations,Application Monitoring Tools,Itil,Computer Systems Validation (Csv),Gmp
Thermo Fisher Scientific Chennai, Tamil Nadu, IND Office
Sun Centre, No. 2, Tank Bund Rd, Nungambakkam, Chennai, Tamil Nadu, India, 600034
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