Monitor audio/video quality and interactive services across DTH, broadband and new media from the Master Control Room. Perform network and system monitoring, fault resolution, ticket handling and first-level recovery to maintain 99.98% on-air availability. Coordinate live event monitoring, escalate issues per SOP, and prepare shift/weekly operations reports.
WHY JOIN US?
We practice a vibrant & energetic office culture.
We provide opportunities for career advancement within the company.
Good performance is always rewarded accordingly.
“It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace differences – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products/services and our community. We also understand and appreciate that diversity is a driver of creativity and innovation, which will make our business more competitive, compelling and profitable.”
JOB RESPONSIBILITIES:
WHAT YOU WILL DO:
- Monitor audio and video quality for DTH, Broadband and New Media Platform from the Master Control Room to ensure all operating guidelines are maintained accordingly:
- Ensure detailed monitoring carried out with the aid of checklist which is consist of subtitle, audio and video checking.
- Coordination of High Priority Live Event detailed monitoring.
- Ensuring escalation of issues to relevant recipient as per SOP.
- Perform Network monitoring, fault resolution, technical support and attend to trouble ticket for all areas under departmental responsibilities.
- Perform proactive monitoring on the content and system/network performance to ensure compliance with specifications
- Monitor Astro Interactive Application functionality:
- Carry out functionality check on Astro Portal, CH200, Astro First for NJOI and DTH platform.
- Carry out functionality checks on Red Button services.
- Attend to Trouble Ticket (TT), escalate to appropriate internal/external parties, and close TT within the established SLA/KPI.
- Identify and carry out 1st level recovery in a timely manner to maintain On Air Availability of 99.98%.
- Highlight and follow up with Project and Engineering Team for any System Maintenance and Upgrade which has impact to Broadcast System and Services.
- Prepare shift and weekly operations reports.
REQUIREMENTS:
WHO YOU ARE:
- Bachelor's degree in electronic/electrical engineering, Computer/Communication Engineering or related fields.
- Ability to understand and generate technical drawings, e.g. Visio, AutoCAD
- Knowledge in database applications, e.g. Microsoft Access
- Effective oral/written communication skills: English and Bahasa Malaysia
- Computer literate: MS. Office applications
- Capable of working independently and a good team player
- Good problem solving/decision making skills
- Willing to work on 12 Hours shift rotation
Similar Jobs
Blockchain • Fintech • Software • Cryptocurrency • Metaverse
Supports the Global Events team across event research, planning, coordination, ticketing, guest management, venue and vendor research, logistics, onsite execution, social media activations, reporting, and post-event analysis. Collaborates with internal stakeholders, external vendors, and international teams across time zones. The role requires strong organization, communication, adaptability, initiative, and attention to detail.
Top Skills:
Google DocsGoogle FormsGoogle SheetsGoogle WorkspaceSocial Media
Blockchain • Fintech • Software • Cryptocurrency • Metaverse
Produce and edit timely content (blog posts, CRM, reports), support senior writers, coordinate cross-functional briefs, track content performance, maintain tone and accuracy, and stay current on crypto/Web3 and AI-enabled content workflows.
Top Skills:
Ai Writing ToolsBlockchainCRMCryptoWeb3
Artificial Intelligence • Fintech • Software • Automation
Lead and mentor a Southeast Asia engineering team; ensure code quality and testing; drive project progress; define integrations strategy; design, build, and maintain third-party integrations; align engineering efforts with product and leadership.
Top Skills:
Aws ServerlessFastapiLambdaPostgresPythonReact
What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
