Monitors audio, video, broadcast systems, networks, and interactive applications from the Master Control Room. Performs quality checks, trouble-ticket resolution, first-level recovery, issue escalation, technical support, and coordination with project and engineering teams. Prepares operational reports and supports high-priority live events while maintaining service availability and compliance with established procedures.
WHY JOIN US?
We practice a vibrant & energetic office culture.
We provide opportunities for career advancement within the company.
Good performance is always rewarded accordingly.
“It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace differences – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products/services and our community. We also understand and appreciate that diversity is a driver of creativity and innovation, which will make our business more competitive, compelling and profitable.”
JOB RESPONSIBILITIES:
WHAT YOU WILL DO:
- Monitor audio and video quality for DTH, Broadband and New Media Platform from the Master Control Room to ensure all operating guidelines are maintained accordingly:
- Ensure detailed monitoring carried out with the aid of checklist which is consist of subtitle, audio and video checking.
- Coordination of High Priority Live Event detailed monitoring.
- Ensuring escalation of issues to relevant recipient as per SOP.
- Perform Network monitoring, fault resolution, technical support and attend to trouble ticket for all areas under departmental responsibilities.
- Perform proactive monitoring on the content and system/network performance to ensure compliance with specifications
- Monitor Astro Interactive Application functionality:
- Carry out functionality check on Astro Portal, CH200, Astro First for NJOI and DTH platform.
- Carry out functionality checks on Red Button services.
- Attend to Trouble Ticket (TT), escalate to appropriate internal/external parties, and close TT within the established SLA/KPI.
- Identify and carry out 1st level recovery in a timely manner to maintain On Air Availability of 99.98%.
- Highlight and follow up with Project and Engineering Team for any System Maintenance and Upgrade which has impact to Broadcast System and Services.
- Prepare shift and weekly operations reports.
REQUIREMENTS:
WHO YOU ARE:
- Bachelor's degree in electronic/electrical engineering, Computer/Communication Engineering or related fields.
- Effective oral/written communication skills: English and Bahasa Malaysia
- Capable of working independently and a good team player
- Good problem solving/decision making skills
- Willing to work on 12 Hours shift rotation
Similar Jobs
.jpeg)
Artificial Intelligence • Hardware • Information Technology • Machine Learning
Develops, qualifies, deploys, and sustains semiconductor inspection and metrology solutions for advanced and conventional packaging. The role manages equipment qualification, lifecycle planning, tool matching, defect detection, yield improvement, data integration, dashboards, analytics, AI-enabled process control, NPI readiness, supplier collaboration, and cross-functional program execution.
Top Skills:
Artificial IntelligenceAutomated WorkflowsDashboardsData Analytics PlatformsMrda Data SystemsSemiconductor Inspection And Metrology Systems
Artificial Intelligence • Hardware • Information Technology • Machine Learning
Troubleshoot, dismantle, repair, adjust, assemble, and rebuild electro-mechanical manufacturing equipment. Use diagnostic and test equipment to identify issues, perform equipment modifications directed by engineers, and support semiconductor testing operations. Apply AI-enabled tools for technical information retrieval, diagnostics, equipment monitoring, performance analytics, preventive maintenance, documentation, reliability, productivity, and quality improvement.
Top Skills:
Ai ToolsElectrical SystemsElectro-Mechanical EquipmentGenerative AiMechanical SystemsSemiconductor Testing EquipmentTest And Diagnostic Equipment
Artificial Intelligence • Hardware • Information Technology • Machine Learning
Develops, improves, qualifies, and supports semiconductor test equipment, hardware, software, and manufacturing processes. Responsibilities include equipment installation and troubleshooting, process optimization, yield and efficiency improvement, software releases, vendor coordination, global deployment of best practices, metric tracking, new technology evaluation, safety management, and mentoring site equipment owners. Occasional international travel may be required.
Top Skills:
AIData Analysis ToolsEquipment Operating SoftwareManufacturing AutomationSemiconductor Manufacturing Systems
What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
