Lead global ServiceNow implementations across ITSM, ITOM, CMDB, Service Mapping, and enterprise integrations. Design, develop, configure, customize, test, troubleshoot, and optimize platform solutions; translate business requirements into technical designs; prepare documentation; support reviews and continuous improvement; and collaborate with cross-functional teams to ensure quality delivery.
Company Description
👋🏼 We're Nagarro.
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.
REQUIREMENTS:
- Experience: 9+years
- Strong experience in ServiceNow ITSM, ITOM, CMDB, Service Mapping, and Integrations
- Hands-on experience in designing and implementing ServiceNow integrations
- Strong understanding of ServiceNow platform architecture and best practices
- Experience in implementing and supporting ITSM and ITOM solutions
- Experience in CMDB management and Service Mapping implementation
- Experience in other ServiceNow modules such as SPM, GRC, or HRSD
- ITIL knowledge is preferred
- ServiceNow certification in any module is preferred
- Ability to understand business requirements and translate them into technical solutions
- Experience in developing technical solutions and performing integration testing
- Strong problem-solving, communication, and stakeholder management skills
- Ability to work effectively in a global delivery environment
RESPONSIBILITIES:
- Work with the ServiceNow team to implement ServiceNow solutions across global locations
- Provide technical expertise in ServiceNow ITSM and ITOM modules
- Design, develop, and implement ServiceNow integrations with enterprise applications
- Understand business needs and align them with standardized processes and solution design
- Prepare technical specifications and implementation documents
- Develop and implement technical solutions on the ServiceNow platform
- Configure and customize ServiceNow applications based on business requirements
- Support CMDB implementation, maintenance, and optimization activities
- Implement and support Service Mapping solutions
- Perform component integration testing and ensure quality delivery
- Collaborate with cross-functional teams to ensure successful project delivery
- Troubleshoot and resolve technical issues on the ServiceNow platform
- Ensure adherence to ServiceNow best practices and continuous improvement initiatives
- Participate in design reviews, code reviews, and provide technical recommendations
Bachelor’s or master’s degree in computer science, Information Technology, or a related field
Nagarro Chennai, Tamil Nadu, IND Office
AWFIS, 111, Rajiv Gandhi Road, Old Mahabalipuram Road, Kottiwakkam Village, OMR India, Chennai, India, 600041
Similar Jobs
Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
Leads incentive compensation strategy, quota-setting, recognition programs, analytics, governance, implementation, and continuous improvement across Pfizer’s international markets. Partners with business leaders and cross-functional teams to design compliant, motivating, and financially responsible programs, deliver data-driven recommendations, oversee payouts and operational timelines, and maintain audit readiness. The role requires strong quantitative analysis, commercial operations expertise, project management, stakeholder influence, and experience supporting pharmaceutical or healthcare organizations.
Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
Leads marketing channel delivery and medical samples services across Malaysia, Indonesia, Singapore, and the Philippines. Oversees sample planning, logistics, compliance, campaigns, HCP portal strategy, social communications, ePermission governance, and omnichannel reporting. Partners with marketing, digital, commercial, legal, compliance, and delivery teams to implement services, manage performance, train stakeholders, maintain audit readiness, and drive process improvement and AI-enabled innovation.
Top Skills:
AIEmail MarketingOmnichannel Reporting DashboardsPfizerpro
Automotive
Designs, develops, and supports scalable SAP solutions using ABAP, RAP, CDS, OData, and S/4HANA extensibility. Responsibilities include API-led integrations, Fiori/UI5 backend services, BTP extensions, testing, debugging, performance optimization, code reviews, architecture discussions, and Agile delivery. The role requires maintaining custom SAP developments across S/4HANA and ECC while following clean core principles, enterprise security standards, and SAP best practices.
Top Skills:
Abap Development Tools (Adt)Api ManagementCloud Application Programming Model (Cap)Core Data Services (Cds)EclipseGitIdocsObject-Oriented AbapOdata V2Odata V4Rest ApisRestful Abap Programming Model (Rap)RfcsSap AbapSap Btp Abap EnvironmentSap Business Technology Platform (Btp)Sap EccSap FioriSap GatewaySap Integration SuiteSap S/4HanaSoapUi5Web Services
What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
