Associate - Product Adoption

Company Description

About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Job Description

Responsibilities

• Drive the customer onboarding experience by providing tailored solutions and best practices that create immediate value.

• Deliver engaging and effective product training for IT admins and end users, empowering them to maximize adoption and achieve success.

• Proactively address customer challenges and collaborate across teams to ensure a seamless onboarding experience.

Qualifications

What We’re Looking For

• Customer-centric mindset: passion for simplifying complexities and delivering measurable value.
• Willing to work on shifts

Technical Expertise:

• ITIL certification or equivalent knowledge of service management.

• Networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls).

• Familiarity with APIs and identity providers like Active Directory.

• Problem-Solving Skills: Thrive in resolving challenges effectively.

• Strong Communication: Ability to explain technical concepts to non-technical audiences

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.