About HighLevel
Founded in 2018, HighLevel Inc. (www.gohighlevel.com) is a B2B SaaS platform focused on marketing agencies and entrepreneurs. Our goal is to be a comprehensive solution for managing all types of businesses. Our clients include digital marketing agencies, ad agencies, SEO agencies, call centers, sales agencies, affiliate marketers, white-label software sellers, and freelancers. We serve a variety of niches such as real estate, dental & medical, local businesses, e-commerce, professional services, home services, digital courses & community managers, social media influencers, and field services. Our platform includes various product areas such as CRM, funnel builder, website builder, forms & surveys, WordPress hosting, email marketing, telephony, reviews management, omni-box communications, social media, invoicing & payments, and more. We serve over 70,000 agencies and 600,000 small & medium businesses, supported by a 1,200+ strong remote team across 15 countries.
We encourage you to learn more about our platform on our YouTube channel (https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g)
About the Team
The Calendars Module is a key component of the HighLevel platform, designed to empower businesses to secure more appointments and grow their client base. Our goal is to make scheduling seamless, intuitive, and highly effective for marketing agencies and their clients.
As part of the team, you’ll work on creating solutions that enhance user adoption, reduce friction in booking processes, and help agencies optimize their workflows. We’re focused on driving activation, retention, and trial-to-paid conversion while improving overall user experience and business outcomes.
About the Role
We are seeking an Associate Product Manager (APM) to join the Calendars Team. This role is ideal for a passionate individual who thrives in a collaborative environment. You will assist in building innovative scheduling solutions while refining existing features to better meet customer needs.
Your work will include understanding user behavior, conducting research, prioritizing features, and collaborating with cross-functional teams to deliver impactful product updates. You will play a pivotal role in driving the success of the Calendars Module by supporting key product initiatives and ensuring high engagement among users.
Your Responsibilities
- Understanding the aspirations, pain-points and user behaviour of HighLevel customers
- Identifying good ideas, cutting, prioritizing and visualizing solutions
- Validating solutions with real users at the wireframe stage, gathering feedback from various stakeholders and users at mockup stage and conducting beta launches for target segments
- Analyzing beta feedback and writing user stories
- Collaborating with support, customer success, devs and product teams to become an evangelist for your product area and building a strong relationship with other teams while you work in a cross-functional environment
- Instrumenting, analysing and learning from the user behavior when they interact with your features & products
- Working with Product Managers with a collaborative mindset and assisting them in achieving product objectives
Your Core Skills
- You are passionate about software products
- You have been involved in a successful (or unsuccessful) launch of a software product
- You have prior experience in either of the following
1. UI/UX DesignSoftware Development
2. Marketing of a Software product or service
3. Sales of a Software product or a service
4. Product Management
- You understand product development lifecycle or have a history of working on Software products
- You have been a leader either formally or informally and have demonstrated leadership skills in the past
- You can deconstruct software products and highlight good UX from bad UX
- You are well versed with SaaS and are generally aware of SaaS platforms out there
Additional Skills
- Skills of writing accurate and precise OKRs
- Experience in a B2B SaaS or agency environment
- You have been an APM or a PM before
- You have worked in Agile or SCRUM environment
EEO Statement
At HighLevel, we value diversity. In fact, we understand it makes our organisation stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities, and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing excellent service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
