Associate Program Manager

Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

We are looking for an experienced Project Manager – Cybersecurity & Internal Audit to lead and coordinate audit-related projects with a focus on SOX compliance, IT controls, and Cybersecurity. This role requires strong project management capabilities, exceptional stakeholder management, and the ability to work seamlessly with cross-functional teams. The ideal candidate will possess deep knowledge of SOX IT control audits, cybersecurity risk frameworks, and have strong communication and coordination skills to drive successful audit engagements and ensure organizational compliance.

Key Responsibilities:

• Manage and oversee internal audit projects, particularly focused on IT general controls, SOX compliance, and cybersecurity audits.
   

• Lead end-to-end project planning, including scope definition, resource allocation, timelines, issue tracking, and status reporting.
   

• Collaborate with internal audit, IT, Product & Engineering, Cybersecurity, Finance, and Business teams to ensure effective execution of audit plans and remediation activities.
   

• Coordinate SOX ITGC (IT General Controls) and process-level control testing, working with internal and external auditors as required.
   

• Facilitate the identification, assessment, and remediation of cybersecurity risks, ensuring alignment with frameworks such as NIST, ISO 27001, and COBIT.
   

• Develop and maintain stakeholder relationships to ensure transparency and alignment on audit priorities and expectations.
   

• Provide clear, concise project status updates to senior leadership and executive stakeholders.
   
• Drive continuous improvement in audit processes and control environments through feedback and lessons learned..

• Bachelor’s degree in Information Systems, Business Administration, Accounting, Cybersecurity, or related field.
   

• 3 - 7 years of experience in project management, with at least 2 years supporting internal audit or SOX compliance initiatives.
   

• Good understanding of SOX ITGC, IT audit methodologies, and cybersecurity control frameworks.
   

• Demonstrated ability to manage multiple complex projects simultaneously in a cross-functional environment.
   

• Strong experience in stakeholder engagement, communication, and influencing at all organizational levels.
   

• Excellent verbal and written communication skills, with attention to detail and an ability to distill technical issues into Business terms.
   

• Proficiency in project management tools (e.g., MS Project, JIRA, Smartsheet).
   

Preferred Qualifications:

• Project Management certification (e.g., PMP, PRINCE2).
   

• Audit or security certifications (e.g., CISA, CISSP, CRISC).
   

• Experience working with GRC platforms or audit management tools (e.g., AuditBoard, TeamMate).

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.