Lead end-to-end Microsoft Dynamics 365 SCM implementations and provide L2/L3 functional support. Conduct requirements gathering, fit-gap analysis, solution design, configuration, testing (SIT/UAT), deployments, hypercare, training, documentation, and process optimization while collaborating with technical teams and mentoring junior consultants.
Company Description
👋🏼We're Nagarro.
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at a scale — across all devices and digital mediums, and our people exist everywhere in the world (18500+ experts across 40 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!
Job Description
Requirements
- Experience : 4+ years
- Strong hands-on experience implementing and supporting Microsoft Dynamics 365 Finance & Operations / Supply Chain Management (SCM) or AX 2012.
- Strong expertise in Dynamics 365 SCM modules, including Inventory Management, Warehouse Management, Procurement & Sourcing, Production Control, Master Planning, and Transportation Management.
- Proven experience leading end-to-end D365 SCM implementation projects from discovery through go-live and hypercare.
- Strong understanding of supply chain business processes including Procure-to-Pay (P2P), Order-to-Cash (O2C), Plan-to-Produce, inventory control, warehouse operations, and production planning.
- Experience conducting business requirements gathering, fit-gap analysis, solution design workshops, and functional consulting engagements.
- Expertise in configuring D365 SCM modules to meet complex business requirements and industry best practices.
- Experience creating Functional Design Documents (FDDs), business process documentation, test scenarios, user guides, and training materials.
- Strong knowledge of User Acceptance Testing (UAT), system integration testing, regression testing, and production deployments.
- Experience providing L2/L3 functional support, troubleshooting complex production issues, and performing root cause analysis (RCA).
- Familiarity with ITIL-based support processes and managing incidents, problems, and change requests within SLA-driven environments.
- Experience using ITSM and project management tools such as Azure DevOps, Jira, or ServiceNow.
- Knowledge of Microsoft Dynamics 365 release wave updates, hotfixes, and impact assessments.
- Ability to collaborate effectively with technical consultants, developers, architects, and business stakeholders.
- Strong analytical, problem-solving, stakeholder management, communication, and documentation skills.
- Microsoft MB-330 (Dynamics 365 Supply Chain Management) certification is preferred.
Responsibilities
- Lead full lifecycle Microsoft Dynamics 365 SCM implementation projects from discovery, design, configuration, testing, deployment, and post-go-live support.
- Conduct business process assessments, requirements gathering sessions, fit-gap analysis, and solution design workshops with client stakeholders.
- Configure and implement Dynamics 365 SCM modules including Inventory Management, Procurement & Sourcing, Warehouse Management, Production Control, Master Planning, and related supply chain capabilities.
- Prepare functional design documents, process flows, configuration documentation, test scripts, and end-user training materials.
- Collaborate with technical teams to translate business requirements into scalable technical solutions and integrations.
- Support System Integration Testing (SIT), User Acceptance Testing (UAT), deployment planning, and hypercare activities.
- Deliver end-user training sessions and provide knowledge transfer to business users and support teams.
- Act as the functional escalation point for L2/L3 production support and resolve complex supply chain application issues.
- Perform root cause analysis for recurring incidents and recommend long-term configuration or process improvements.
- Manage incidents, service requests, enhancements, and change requests while ensuring SLA compliance.
- Evaluate Microsoft Dynamics 365 release updates and hotfixes, assess business impact, and coordinate regression testing activities.
- Identify opportunities for process optimization and continuous improvement across supported supply chain functions.
- Maintain comprehensive functional documentation, knowledge repositories, runbooks, and support artifacts.
- Mentor junior consultants and provide functional guidance throughout implementation and support engagements.
- Work closely with business stakeholders, project managers, architects, and cross-functional teams to ensure successful project delivery and high customer satisfaction.
Bachelor’s or master’s degree in computer science, Information Technology, or a related field.
Nagarro Chennai, Tamil Nadu, IND Office
AWFIS, 111, Rajiv Gandhi Road, Old Mahabalipuram Road, Kottiwakkam Village, OMR India, Chennai, India, 600041
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