Develop and maintain enterprise ServiceNow solutions, primarily across Source to Pay and ITSM modules. Responsibilities include requirements analysis, platform configuration, custom application and workflow development, integrations, scripting, Service Portal and UI Builder experiences, testing, troubleshooting, governance, upgrades, and continuous improvement. The role collaborates with global stakeholders and technical teams to deliver scalable ServiceNow implementations.
Company Description
👋🏼 We're Nagarro.
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.oss-functional teams to ensure successful project execution and delivery
REQUIREMENTS:
- Experience: 4+years
- Strong experience in ServiceNow Source to Pay (S2P) and ITSM modules
- Hands-on experience with ServiceNow Service Portal and UI Builder
- Experience in designing, developing, and implementing ServiceNow solutions across enterprise environments
- Strong experience in ServiceNow integrations with third-party and enterprise applications
- Hands-on experience with ServiceNow scripting, including Business Rules, Client Scripts, UI Policies, and UI Actions
- Experience with Jelly Scripting and AngularJS
- Ability to understand business requirements and translate them into scalable technical solutions
- Experience in developing and configuring custom ServiceNow applications and workflows
- Strong understanding of ServiceNow platform architecture and best practices
- Experience in performing component integration testing and troubleshooting issues
- Strong analytical, problem-solving, and debugging skills
- Good communication and stakeholder management skills
- Experience in CSM, GRC, or HRSD modules will be an added advantage
- ITIL knowledge is preferred
RESPONSIBILITIES:
- Work with global teams to implement and enhance ServiceNow solutions across multiple locations
- Provide technical expertise for ServiceNow development, primarily within Source to Pay (S2P) and ITSM modules
- Design, develop, and maintain ServiceNow integrations with enterprise applications
- Gather, analyze, and understand business requirements and translate them into technical solutions
- Configure and customize ServiceNow applications to support business processes
- Develop platform capabilities using ServiceNow scripting, including Business Rules, Client Scripts, UI Policies, and UI Actions
- Build and enhance user experiences using Service Portal and UI Builder
- Develop solutions using Jelly Scripting and AngularJS where required
- Perform component integration testing and ensure quality deliverables
- Troubleshoot and resolve application, integration, and platform-related issues
- Support process standardization and continuous improvement initiatives
- Ensure adherence to ServiceNow development standards, governance, and best practices
- Collaborate with stakeholders, functional teams, and technical teams for successful project delivery
- Participate in design discussions and provide recommendations for scalable ServiceNow implementations
- Support platform enhancements, upgrades, and ongoing maintenance activities
Bachelor’s or master’s degree in computer science, Information Technology, or a related field
Nagarro Chennai, Tamil Nadu, IND Office
AWFIS, 111, Rajiv Gandhi Road, Old Mahabalipuram Road, Kottiwakkam Village, OMR India, Chennai, India, 600041
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