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Job Description
- Resolves Customer issues, questions, concerns with effective, clear and professional written and oral communication.
- Provides prompt and efficient service to Vendors including the appropriate escalation of Vendors’ issues.
- Builds Platform and business knowledge to better serve Vendors
- Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
- Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures.
- Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
- Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
- Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.
HSC, any Graduation * or 10+5 or 12+3 Diploma along with Mandarin language certificate
Additional InformationTyping skills of 25 words per minute with an accuracy of 80%
Sutherland Chennai, Tamil Nadu, IND Office
Gateway office Parks,, A6, 6th Floor, A1, GF, 5th,6th & 7th , B2 block, # 16, GST Road, Perungalathur,, , Chennai, TN , India, 600063
Sutherland Tambaram, Tamil Nadu, IND Office
GST Road, Tambaram, Tamil Nadu, India, 600045
What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
