At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Job Summary
Iron Mountain is seeking a motivated and empathetic Associate, Customer Excellence to join our Customer Excellence team. In this role, you will be responsible for providing high-quality operational support for customer billing, issue resolution, and general inquiries while ensuring a professional and helpful experience for our clients. You will join a frontline team in the Global Competency Center-HCL-Manila dedicated to delivering first-class communication and maintaining customer trust.
What You’ll Do
In this role, you will:
Responsibility 1: Manage the end-to-end billing lifecycle, including generating accurate invoices, resolving discrepancies, and maintaining account records to meet performance metrics such as Billing and Invoicing Accuracy.
Responsibility 2: Collaborate with cross-functional teams, including Sales, Account Management, and Global Operations, to align on customer account management and ensure timely resolution of complex issues.
Responsibility 3: Ensure compliance with organizational standards by documenting all collection efforts in Oracle and adhering to set delegation of authority guidelines for issue resolution.
What You’ll Bring
The ideal candidate will have:
2+ years of experience in customer care, billing, invoicing, or accounts receivable, ideally within a shared service center or global organization.
Strong knowledge of accounting principles, financial reporting standards, and Enterprise Resource Planning systems such as Oracle.
Proven ability in problem-solving and de-escalation, with the capacity to identify root causes of disputes and implement effective solutions while maintaining customer rapport.
A College Degree or status as a current student having completed at least 70% of a full program.
Call to Action
Ready to help us deliver excellence? Apply today to join the Iron Mountain team and start your journey in a digital-first customer culture!
Category: Customer Support
