Kaleris Logo

Kaleris

Assosicate Customer Support Engineer - Intern

Posted 9 Days Ago
Be an Early Applicant
In-Office
Chennai, Tamil Nadu
Internship
In-Office
Chennai, Tamil Nadu
Internship
The Support Engineer Intern will assist customers with troubleshooting software applications, managing cases, and providing technical solutions, while serving as an advocate for clients.
The summary above was generated by AI

Job Description:

The Support Engineer works directly with Kaleris/Navis customers supporting our Terminal Operating System (TOS) products like N4, Master Terminal and Octopi, manages customer accounts and works as part of a team providing technical solutions globally. As a Support Engineer you will:

  • Support and troubleshoot software applications
  • Manage customer cases/issues to resolution
  • Verify, reproduce and isolate faults reported by the Customer(s)
  • Answer customer questions; perform detailed investigation work to be carried out in order to provide an answer
  • Serve as customer advocate throughout the customer lifecycle
  • Must be willing to work in shift based on business need
  • Analytical approach and interest in solving difficult problems and strong technical and troubleshooting skills
  • Ability to learn and adopt new technologies and services
  • Account management work on assigned accounts such as conducting conference calls, case reviews, assist with project go-lives and other account related opportunities
  • Must be willing to travel based on business needs and have the ability to work extended hours under tight deadlines to successfully meet objectives

Requirements

  • B.E / B.Tech in Computer Science or IT related disciplines with cumulative GPA 7.5 or higher
  • Excellent written and assertive oral communications skills in English
  • A strong and inherent desire to serve Customers
  • Detail oriented, hardworking and self-motivated
  • Able to multi-task and successfully meet objectives
  • Strong leadership and organizational skills
  • Able to work extended hours under tight deadlines

Optional Qualifications

  • Hands on experience with Java Programming
  • MS SQL Server, ORACLE Databases
  • Knowledge of relational database structures, web-based enterprise solutions and technologies
  • Experience with Windows server including clustering and VMWare
  • Networking technologies especially TCP/IP, Linux (or other flavor of UNIX)

Kaleris is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Top Skills

Java
Linux
Ms Sql Server
Oracle
Tcp/Ip
VMware
Windows Server

Kaleris Chennai, Tamil Nadu, IND Office

Zenith, Phase III, Unit No: 4 9th floor, CSIR Road , Chennai, India, 600 113

Similar Jobs

2 Hours Ago
Hybrid
Chennai, Tamil Nadu, IND
Senior level
Senior level
Aerospace • Digital Media • Information Technology • Internet of Things • Mobile • Software
The Senior Engineer, Cloud Platform will automate processes, manage cloud resources, implement Infrastructure as Code, and ensure compliance with best practices.
Top Skills: AWSAzureDockerGitGoJenkinsKubernetesNoSQLPowershellPythonSQLTerraform
2 Hours Ago
Easy Apply
Hybrid
Chennai, Tamil Nadu, IND
Easy Apply
Senior level
Senior level
Artificial Intelligence • Big Data • Logistics • Machine Learning • Software • Transportation
Oversee secure cloud infrastructure, implement automation for CI/CD, ensure compliance with security standards, and respond to incidents.
Top Skills: AnsibleAWSAzureBashC#ChefCloudFormationDockerGCPJavaJenkinsKubernetesPuppetPythonTerraform
Yesterday
Hybrid
2 Locations
Senior level
Senior level
Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
The DevOps Engineer will design and build solutions to automate workflows, manage CI/CD pipelines, and integrate security practices throughout the software lifecycle.
Top Skills: AWSCloudFormationDastDockerIastKubernetesSastTerraform

What you need to know about the Chennai Tech Scene

To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account