The Support Engineer Intern will assist customers with troubleshooting software applications, managing cases, and providing technical solutions, while serving as an advocate for clients.
Job Description:
The Support Engineer works directly with Kaleris/Navis customers supporting our Terminal Operating System (TOS) products like N4, Master Terminal and Octopi, manages customer accounts and works as part of a team providing technical solutions globally. As a Support Engineer you will:
- Support and troubleshoot software applications
- Manage customer cases/issues to resolution
- Verify, reproduce and isolate faults reported by the Customer(s)
- Answer customer questions; perform detailed investigation work to be carried out in order to provide an answer
- Serve as customer advocate throughout the customer lifecycle
- Must be willing to work in shift based on business need
- Analytical approach and interest in solving difficult problems and strong technical and troubleshooting skills
- Ability to learn and adopt new technologies and services
- Account management work on assigned accounts such as conducting conference calls, case reviews, assist with project go-lives and other account related opportunities
- Must be willing to travel based on business needs and have the ability to work extended hours under tight deadlines to successfully meet objectives
Requirements
- B.E / B.Tech in Computer Science or IT related disciplines with cumulative GPA 7.5 or higher
- Excellent written and assertive oral communications skills in English
- A strong and inherent desire to serve Customers
- Detail oriented, hardworking and self-motivated
- Able to multi-task and successfully meet objectives
- Strong leadership and organizational skills
- Able to work extended hours under tight deadlines
Optional Qualifications
- Hands on experience with Java Programming
- MS SQL Server, ORACLE Databases
- Knowledge of relational database structures, web-based enterprise solutions and technologies
- Experience with Windows server including clustering and VMWare
- Networking technologies especially TCP/IP, Linux (or other flavor of UNIX)
Kaleris is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Top Skills
Java
Linux
Ms Sql Server
Oracle
Tcp/Ip
VMware
Windows Server
Kaleris Chennai, Tamil Nadu, IND Office
Zenith, Phase III, Unit No: 4 9th floor, CSIR Road , Chennai, India, 600 113
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