The role involves supporting automated operations with service monitoring, fault diagnosis, technical support, and documentation. Responsibilities also include managing technical tickets and providing training to new team members.
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About this opportunity
We are currently looking for an Automated Operations Engineer to ensure technical capability as part of 24/7 Automated Operations service delivery. The role includes service monitoring, fault diagnosis, rapid domain-level support and field technical support.
What you will do
• Support project-related activities in accordance with internal procedures• Manage, monitor, and resolve technical tickets within SLA targets through proper escalation and coordination• Update and maintain technical documentation and operational procedures• Provide training and guidance to new team members when assigned• Intervene in incident cases following configuration or implementation activities• Handle calls and provide technical assistance to field technicians to ensure compliance with agreed SLAs and KPIs• Coordinate with internal teams and stakeholders to ensure timely issue resolution
The skills you bring
• Excellent understanding of telecommunication networks and network elements (RAN)• Knowledge of IP network operations and troubleshooting• B2-level French, written and spoken• Fluent English, written and spoken• Ability to collect, classify, and interpret technical information• Strong personal skills including communication and team work, ability to react quickly, distributive attention, perseverance, initiative, task orientation, problem-solving mindset, interest in documentation, practical and analytical technical thinking, willingness to inform, support and develop others, professionalism, ambition, and self-confidence.• Availability to work on shifts (day & night) and legal holidays
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Romania (RO) || Bucharest
Req ID: 782072
About this opportunity
We are currently looking for an Automated Operations Engineer to ensure technical capability as part of 24/7 Automated Operations service delivery. The role includes service monitoring, fault diagnosis, rapid domain-level support and field technical support.
What you will do
• Support project-related activities in accordance with internal procedures• Manage, monitor, and resolve technical tickets within SLA targets through proper escalation and coordination• Update and maintain technical documentation and operational procedures• Provide training and guidance to new team members when assigned• Intervene in incident cases following configuration or implementation activities• Handle calls and provide technical assistance to field technicians to ensure compliance with agreed SLAs and KPIs• Coordinate with internal teams and stakeholders to ensure timely issue resolution
The skills you bring
• Excellent understanding of telecommunication networks and network elements (RAN)• Knowledge of IP network operations and troubleshooting• B2-level French, written and spoken• Fluent English, written and spoken• Ability to collect, classify, and interpret technical information• Strong personal skills including communication and team work, ability to react quickly, distributive attention, perseverance, initiative, task orientation, problem-solving mindset, interest in documentation, practical and analytical technical thinking, willingness to inform, support and develop others, professionalism, ambition, and self-confidence.• Availability to work on shifts (day & night) and legal holidays
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Romania (RO) || Bucharest
Req ID: 782072
Top Skills
Ip Network Operations
Telecommunication Networks
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