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Job Description:
As an L4 AWS Support Engineer, you will be responsible for providing expert-level technical support for complex AWS-based solutions. You will lead critical incident response, architect solutions, and drive strategic initiatives related to AWS.
Key Responsibilities:
- Develop, manage, and optimize CI/CD pipelines using tools like Jenkins and Opsera.
- Automate infrastructure provisioning using Terraform and CloudFormation.
- Administer and optimize key AWS services, including EC2, S3, RDS, Lambda, and IAM.
- Strengthen security by implementing best practices for IAM, encryption, and network security (VPC, Security Groups, WAF, NACLs, etc.).
- Design, configure, and maintain AWS networking components such as VPCs, Subnets, Route53, Transit Gateway, and Security Groups.
- Perform cost optimization by analyzing AWS usage patterns and implementing efficiency strategies.
- Troubleshoot and resolve infrastructure and deployment issues in a production environment.
- Design and implement scalable cloud solutions using AWS services.
- Collaborate with cross-functional teams to align cloud infrastructure with business goals.
- Ensure high levels of security and compliance within AWS environments.
- Develop automation scripts using Python and AWS Lambda for routine operational tasks.
- Provide technical support and guidance to internal teams as needed.
- Strategic Planning:
- Develop strategies for cloud adoption, migration, and multi-cloud/hybrid-cloud operations.
- Align AWS solutions with business objectives and stakeholder requirements.
- Architecture Leadership:
- Design and oversee the implementation of large-scale, enterprise-level architectures.
- Provide input for technology roadmaps and long-term AWS adoption plans.
- Cluster Management and Operations
- Design, deploy, and manage scalable and highly available EKS clusters.
- Manage Kubernetes objects like Pods, Deployments, StatefulSets, ConfigMaps, and Secrets.
- Implement and manage Kubernetes resource scheduling, scaling, and lifecycle management.
- Automation and IaC (Infrastructure as Code)
- Automate the provisioning of EKS clusters and associated AWS resources using Terraform or CloudFormation.
- Develop and maintain Helm charts for consistent application deployments.
- Implement GitOps workflows using tools like ArgoCD or FluxCD for continuous delivery.
- Innovation:
- Evaluate and implement emerging AWS technologies (e.g., AI/ML services, serverless architectures).
- Promote the use of containers (ECS, EKS) and microservices for modern application delivery.
- Governance & Compliance:
- Establish cloud governance policies, ensuring adherence to regulatory and organizational standards.
- Lead audits and manage compliance for PCI, HIPAA, and other industry requirements.
- Incident Resolution Leadership:
- Act as the final escalation point for critical incidents and outages.
- Perform root cause analysis (RCA) and define preventive measures for recurring issues.
- Mentorship & Training:
- Mentor junior engineers and lead training programs on AWS best practices.
- Represent the Managed Services team in client discussions and stakeholder presentations.
- Collaboration:
- Partner with DevOps, product, and leadership teams to ensure seamless service delivery.
- Act as a liaison between the Managed Services team and AWS account managers.
Required Skills and Qualifications:
- Technical Skills:
- Expertise in CI/CD tools like Jenkins, Opsera, GitLab CI/CD, or AWS CodePipeline.
- Strong experience in Infrastructure as Code (IaC) using Terraform and CloudFormation.
- Knowledge of AWS networking, including VPCs, Route53, Transit Gateway, Direct Connect, Load Balancers, and firewalls.
- Proficiency in security best practices, IAM policies, encryption, and compliance standards.
- Deep understanding of AWS core services and advanced features.
- Strong expertise in AWS automation, scripting (Bash, Python, PowerShell), and CLI.
- Proficiency in AWS CloudFormation, Terraform, and other infrastructure-as-code tools.
- Knowledge of AWS security best practices, identity and access management, and networking.
- Capacity Planning: Analyze future resource needs and plan capacity accordingly.
- Performance Optimization: Identify and resolve performance bottlenecks.
- Migration and Modernization: Lead large-scale migration and modernization projects.
- Cost Optimization: Implement cost-saving strategies and optimize resource utilization.
- Soft Skills:
- Excellent problem-solving and analytical skills.
- Strong leadership and communication skills.
- Ability to work independently and as part of a team.
- Customer-focused approach.
- Certifications (Preferred):
- AWS Certified Solutions Architect - Professional
- AWS Certified DevOps Engineer - Professional
- AWS Certified Security - Specialty
- Additional advanced certifications as needed
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