Rackspace Technology
Azure Engineer II (AD & Windows exp is mandatory)
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Job Summary:
We are seeking a skilled L2 Engineer with solid experience in Active Directory, Microsoft Azure, and Windows Server Operations. The candidate will support day-to-day infrastructure management, incident resolution, patching, backups, and monitoring within a hybrid cloud environment under Rackspace Managed Services.
Core Responsibilities:
- 1. Active Directory:
- Manage user accounts, groups, OUs, and group policy objects (GPOs).
- Troubleshoot replication issues, login failures, DNS dependencies, and trust relationships.
- Perform domain controller health checks and FSMO role verifications.
- Investigate account lockouts, authentication delays, and Kerberos issues.
- Support AD-integrated services like Certificate Authority and audit policies.
- 2. Azure:
- Support Azure Active Directory (Entra ID): user/device management, conditional access, MFA, and SSPR.
- Monitor and troubleshoot Azure AD Connect sync failures and identity provisioning issues.
- Handle RBAC access issues, subscription/resource-level permissions, and role assignments.
- Monitor backup jobs and troubleshoot issues via Azure Backup (Recovery Services Vaults).
- Manage patching compliance via Azure Update Manager, resolve failed updates.
- Respond to alerts and performance issues using Azure Monitor, Log Analytics, and Defender for Cloud.
- 3. Windows Server:
- Troubleshoot DFS namespace and replication issues.
- Execute scheduled patching using WSUS, SCCM, or Azure Update Manager.
- Perform post-patching validation and manage reboots/change approvals.
- Analyze system performance (CPU, memory, disk), Event Logs, and service failures.
- Support basic server roles like File Server, Print Server, and IIS (if applicable).
- ·Maintain patch compliance and backup readiness for on-prem and Azure-based Windows workloads.
Required Skills & Experience:
- 4–6 years in infrastructure support with a focus on AD, Azure, and Windows Server.
- Strong troubleshooting skills in hybrid identity, authentication, patching, and backups.
- Hands-on with PowerShell scripting for automation and diagnostics.
- Comfortable working in a fast-paced Managed Services or MSP shared environment.
Certifications (Preferred but not mandatory):
- AZ-104 (Azure Administrator Associate)
- SC-300, MD-102, or equivalent
- ITIL Foundation certification
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