Batch Operations & Support Specialist with Control-M & Scripting Expertise

Job Summary
Synechron is seeking a dedicated Batch Operations Specialist to support and maintain batch processing systems, ensuring seamless operations in line with organizational standards. The role involves providing technical support for batch processing workflows, troubleshooting issues, and optimizing processes to ensure timely and accurate data processing. The successful candidate will contribute to the stability, efficiency, and continuous improvement of batch operations, supporting the organization’s strategic objectives and operational excellence.

Software Requirements

• Required:

  • Proficiency in batch processing tools and systems, with hands-on experience in scheduling and monitoring batch workflows.

  • Experience with batch support tools such as Control-M, Autosys, or similar scheduling platforms.

  • Basic understanding of operating systems such as Windows and Linux/Unix environments.

  • Familiarity with scripting languages (e.g., Shell, Python, or Perl) for automation and troubleshooting.

• Preferred:

  • Knowledge of database query tools and SQL for data validation and troubleshooting.

  • Experience with cloud-based batch solutions or integration with cloud services.

  • Familiarity with monitoring tools and dashboards for real-time batch system oversight.

Overall Responsibilities

• Support and monitor batch processing workflows to ensure timely completion without errors.

• Troubleshoot and resolve batch job failures, coordinating with technical teams to identify root causes.

• Collaborate with cross-functional teams to optimize batch workflows, improve stability, and reduce processing time.

• Maintain detailed logs and documentation of batch processes, issues, and resolutions.

• Assist in deploying updates or modifications to batch scripts and processes in accordance with change management protocols.

• Ensure compliance with operational standards, data security policies, and regulatory requirements.

• Participate in regular review meetings to discuss batch performance, issues, and improvement strategies.

• Contribute to continuous improvement initiatives aimed at enhancing batch system efficiency and reliability.

Technical Skills (By Category)

• Programming Languages:

  • Required: Shell scripting, Python, or Perl for process automation and troubleshooting.

  • Preferred: Any additional scripting or programming knowledge relevant to batch operations.

• Databases/Data Management:

  • Basic SQL skills for data validation, reporting, and troubleshooting.

• Cloud Technologies:

  • Preferred: Familiarity with cloud-based batch processing or orchestration tools.

• Frameworks and Libraries:

  • Not applicable for this role.

• Development Tools and Methodologies:

  • Required: Batch scheduling tools such as Control-M or Autosys; experience with monitoring and alert systems.

  • Preferred: Continuous improvement frameworks, Agile methodologies.

• Security Protocols:

  • Awareness of data security and confidentiality practices in batch processing environments.

Experience Requirements

• 2-4 years of experience supporting batch processing systems in a data-driven environment.

• Proven experience troubleshooting batch job failures and resolving operational issues.

• Industry experience in banking, finance, or data services is advantageous but not mandatory.

• Alternative pathways: experience supporting large-scale data workflows or automation in IT operations.

Day-to-Day Activities

• Monitor batch jobs, ensuring they execute successfully and on schedule.

• Troubleshoot job failures, analyze logs, and implement corrective actions.

• Collaborate with development and infrastructure teams to optimize batch workflows.

• Maintain documentation of batch procedures, issues, and resolutions.

• Participate in daily operational meetings to review batch performance and escalate ongoing issues.

• Support deployment of updates, patches, or workflow modifications.

• Identify opportunities to automate repeat tasks and improve process robustness.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.

• Experience with batch scheduling tools such as Control-M, Autosys, or equivalent platforms.

• Basic scripting skills in Shell, Python, or Perl.

• Knowledge of database query tools, SQL, and operating systems.

• Commitment to operational excellence and continuous learning.

Professional Competencies

• Strong analytical and troubleshooting skills with high attention to detail.

• Effective communication skills for cross-team collaboration and issue escalation.

• Ability to prioritize tasks effectively to meet operational deadlines.

• Adaptability to evolving technologies and process improvements.

• Proactive approach to identifying system efficiencies and risk mitigation strategies.

• Organizational skills for maintaining accurate documentation and logs.

S​YNECHRON’S DIVERSITY & INCLUSION STATEMENT
 

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

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