At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.
Role Overview:
Could you be our next Bilingual Insurance Verification Specialist? Globe Life is looking for a Bilingual Insurance Verification Specialist to join the team!
In this role, you will verify life and health insurance applications directly with potential customers. This is a vital part of our Company’s New Business and Underwriting process. The information you verify and gather directly affects whether the Company will decline or issue a policy.
This is a remote / work-from-home position.
What You Will Do:
- Make outbound calls to potential customers to verify and document required information to finalize applications for underwriting assessment.
- Use the Quality Assurance database and conduct appropriate assessments on what additional customer information or verification is needed.
- Clearly explain the application process to potential customers.
- Accurately complete additional paperwork as needed.
- Maintain appropriate levels of communication with management regarding actions taken within the Quality Assurance database.
- Transfer calls to the appropriate department as needed.
- Successfully meet the minimum expectation for departmental key performance indicators (K.P.I's).
- Be enlisted in special projects that encompass making numerous outbound calls, recording activities requested by/from customers, etc.
What You Can Bring:
- Minimum typing requirement of 35 wpm.
- Bilingual English and Spanish preferred
- Superior customer service skills required – friendly, efficient, good listener.
- Proficient use of the computer, keyboard functions, and Microsoft Office.
- Ability to multitask and work under pressure.
- Knowledge of medical terminology and spelling is a plus.
- Excellent organization and time management skills.
- Must be detail oriented.
- Have a desire to learn and grow within the Company.
Applicable To All Employees of Globe Life Family of Companies:
Reliable and predictable attendance of your assigned shift.
Ability to work full time and/or part time based on the position specifications.
How Globe Life Will Support You:
Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at Globe Life:
Competitive compensation designed to reflect your expertise and contribution.
Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
Paid holidays and time off to support a healthy work-life balance.
Parental leave to help our employees welcome their new additions.
Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
Company-paid counseling for assistance with mental health, stress management, and work-life balance.
Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
Discounted Texas Rangers tickets for a proud visit to Globe Life Field.
Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.
