Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!
Position Title: Billing Systems Administrator
Position Summary:
We are seeking a skilled and detail-oriented Billing Systems Administrator to join our IT Solutions Delivery team. This role will focus on developing an internally built billing engine system and ensuring timely and accurate production support. The Billing Systems Administrator will work closely with software engineers and the Billing Systems Manager to maintain system efficiency, troubleshoot issues, and implement enhancements that optimize billing operations.
Essential Job Functions:
- Provide technical support and maintenance for the internal billing engine system.
- Work collaboratively with software engineers to develop and enhance billing functionalities.
- Monitor system performance and troubleshoot issues to ensure timely resolution.
- Develop and maintain documentation for billing processes, system configurations, and troubleshooting procedures.
- Assist in testing and deploying updates to the billing engine.
- Collaborate with business stakeholders to understand billing requirements and implement necessary changes.
- Ensure data accuracy and consistency within the billing engine.
- Support compliance with financial and regulatory standards in billing operations.
- Stay informed on emerging technologies and best practices to improve system efficiency.
Required Skills:
- 3+ years of experience in technical administration, software development, or production support related to billing systems.
- Strong problem-solving skills with experience in troubleshooting and debugging billing-related issues.
- Proficiency in SQL and database management for billing data analysis and issue resolution.
- Experience working in ERP environments, with a focus on billing operations.
- Ability to collaborate effectively with software engineers and business stakeholders.
- Strong attention to detail and ability to document processes clearly.
- Familiarity with Agile methodologies and experience working in a fast-paced development environment.
- Knowledge of Salesforce, Microsoft Dynamics ERP (AX 2012, D365), and ERP solutions is a plus.
Education and Experience:
- Bachelor's degree in computer science, Information Technology, Finance, or a related field (or equivalent work experience).
- Previous experience in a technical billing role within a SaaS, finance, or enterprise software environment preferred.
- Relevant certifications in SQL and ERP system are a plus.
We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.
