The BizOps Engineer II supports platform stability, manages production activities, automates processes, and engages in service lifecycle improvements across global operations.
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
BizOps Engineer II
Who is Mastercard?
At Mastercard technology, we work to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation, and delivers better business results.
Technology at Mastercard
What we create today will define tomorrow. Revolutionary technologies that reshape the digital economy to be more connected and inclusive than ever before. Safer, faster, more sustainable.
And we need the best people to do it. Technologists who are energized by the challenges of a truly global network. With the talent and vision to create the critical systems and products that power global commerce and connect people everywhere to the vital goods and services they need every day.
Working at Mastercard means being part of a unique culture. Inclusive and diverse, a rich collaboration of ideas and perspectives. A place that celebrates your strengths, values your experiences, and offers you the flexibility to shape a career across disciplines and continents. And the opportunity to work alongside experts and leaders at every level of the business, improving what exists, and inventing what's next.
About the Role
The Transaction Stream (Biz Ops React) team is seeking a Bizops Engineer II.
As Business Operations Engineers we support platform stability through monitoring. We support software run principals that includes change implementation, operational design, automation, monitoring that leads to fault-tolerant, scalable products.
We support daily operations with a hyper focus on triage, root cause by understanding the business impact of our products and subsequently performing blameless post-mortems. The goal of every Business Operations team is to proactively manage production and change activities to maximize customer experience and increase the overall value of supported applications. Business Operations teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments.
Ultimately, the role of Business Operations is to align Product and Customer Focused priorities with Operational needs by providing continuous feedback throughout the lifecycle.
All About You• Work with a global team spread across tech hubs in multiple geographies and time zones, and shift rotas for change deployment and on call support• Engage in and improve the whole lifecycle of services-from inception and design, through deployment, operation and refinement.• Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.• Maintain services once they are live by measuring and monitoring availability, latency and overall system health.• Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity.• Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices. • Practice sustainable incident response and blameless postmortems.• Take a holistic approach to problem solving, by connecting the dots during a production event through the various technology stack that makes up the platform, to optimize mean time to recover
Qualifications• BS/BE degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience.• Experience with algorithms, data structures, scripting, pipeline management, and software design.• Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.• Ability to help debug and optimize code and automate routine tasks.• We support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sense of urgency is needed.• Experience in one or more of the following is preferred: Java, splunk, linux, postgres, oracle, kafka, pcf, cloud• We need team members with an appetite for change and pushing the boundaries of what can be done with automation. • Experience in industry standard CI/CD tools like Git/BitBucket, Jenkins, Maven, Artifactory, XLR and Chef is a plus.
Corporate Security Responsibility
Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:
• Abide by Mastercard's security policies and practices;• Ensure the confidentiality and integrity of the information being accessed;• Report any suspected information security violation or breach, and • Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
BizOps Engineer II
Who is Mastercard?
At Mastercard technology, we work to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation, and delivers better business results.
Technology at Mastercard
What we create today will define tomorrow. Revolutionary technologies that reshape the digital economy to be more connected and inclusive than ever before. Safer, faster, more sustainable.
And we need the best people to do it. Technologists who are energized by the challenges of a truly global network. With the talent and vision to create the critical systems and products that power global commerce and connect people everywhere to the vital goods and services they need every day.
Working at Mastercard means being part of a unique culture. Inclusive and diverse, a rich collaboration of ideas and perspectives. A place that celebrates your strengths, values your experiences, and offers you the flexibility to shape a career across disciplines and continents. And the opportunity to work alongside experts and leaders at every level of the business, improving what exists, and inventing what's next.
About the Role
The Transaction Stream (Biz Ops React) team is seeking a Bizops Engineer II.
As Business Operations Engineers we support platform stability through monitoring. We support software run principals that includes change implementation, operational design, automation, monitoring that leads to fault-tolerant, scalable products.
We support daily operations with a hyper focus on triage, root cause by understanding the business impact of our products and subsequently performing blameless post-mortems. The goal of every Business Operations team is to proactively manage production and change activities to maximize customer experience and increase the overall value of supported applications. Business Operations teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments.
Ultimately, the role of Business Operations is to align Product and Customer Focused priorities with Operational needs by providing continuous feedback throughout the lifecycle.
All About You• Work with a global team spread across tech hubs in multiple geographies and time zones, and shift rotas for change deployment and on call support• Engage in and improve the whole lifecycle of services-from inception and design, through deployment, operation and refinement.• Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.• Maintain services once they are live by measuring and monitoring availability, latency and overall system health.• Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity.• Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices. • Practice sustainable incident response and blameless postmortems.• Take a holistic approach to problem solving, by connecting the dots during a production event through the various technology stack that makes up the platform, to optimize mean time to recover
Qualifications• BS/BE degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience.• Experience with algorithms, data structures, scripting, pipeline management, and software design.• Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.• Ability to help debug and optimize code and automate routine tasks.• We support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sense of urgency is needed.• Experience in one or more of the following is preferred: Java, splunk, linux, postgres, oracle, kafka, pcf, cloud• We need team members with an appetite for change and pushing the boundaries of what can be done with automation. • Experience in industry standard CI/CD tools like Git/BitBucket, Jenkins, Maven, Artifactory, XLR and Chef is a plus.
Corporate Security Responsibility
Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:
• Abide by Mastercard's security policies and practices;• Ensure the confidentiality and integrity of the information being accessed;• Report any suspected information security violation or breach, and • Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Top Skills
Artifactory
Bitbucket
Chef
Cloud
Git
Java
Jenkins
Kafka
Linux
Maven
Oracle
Pcf
Postgres
Splunk
Xlr
Similar Jobs at Mastercard
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Design and develop software solutions, manage cloud data platforms, automate CI/CD processes, and support operational resiliency. Collaborate with teams on data architecture and governance.
Top Skills:
ArtifactoryAWSAzureBitbucketCi/CdDatabricksGitHadoopJenkinsLinuxMavenOracleSQLUnix Shell Scripting
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Design and develop software solutions, manage cloud data platforms, support CI/CD processes, and ensure operational resiliency. Engage in problem-solving and cloud governance.
Top Skills:
ArtifactoryAWSAzureBitbucketDatabricksGitHadoopJenkinsLinuxMavenOracleSnowflakeSQL ServerUnix
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
The BizOps Engineer II ensures application stability and performance, fosters developer ownership, supports production readiness, and manages operations standards while promoting proactive engagement during development.
Top Skills:
AlgorithmsAutomationData StructuresIncident ResponseLarge-Scale Distributed SystemsScriptingSoftware Design
What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
