Provide technical support for Helix environments, troubleshoot issues, assist clients with onboarding, document solutions, and collaborate with internal teams.
Müller's Solutions is seeking a dedicated Helix Support / Technical Support Analyst to join our remote team. In this role, you will provide exceptional technical support for Helix environments, assisting clients in troubleshooting and resolving issues related to version control, software deployments, and integration processes. You will collaborate with both customers and internal teams to ensure that Helix is used efficiently and effectively, while also contributing to ongoing improvements in our support processes.
Key Responsibilities:
- Provide first-level technical support for Helix users, addressing inquiries and resolving issues in a timely manner.
- Troubleshoot and diagnose problems related to Helix Core, including configuration, integration, and performance issues.
- Assist in the onboarding and training of clients on Helix functionalities and best practices.
- Document technical issues and solutions in detail to create a knowledge base for internal and customer use.
- Collaborate with development and DevOps teams to understand client needs and implement effective solutions.
- Stay current on Helix product updates and enhancements, effectively communicating changes to clients.
- Participate in continuous improvement initiatives to refine support processes and tools.
Requirements
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 2-4 years of experience in technical support, preferably in a software or version control environment.
- Strong knowledge of Helix Core and experience with version control systems.
- Excellent problem-solving skills and the ability to articulate technical concepts to non-technical users.
- Experience with scripting or automation tools to support troubleshooting efforts is a plus.
- Strong communication skills and ability to work well in a remote team environment.
- Customer-focused mindset with a commitment to providing exceptional support.
Preferred Qualifications:
- Experience with CI/CD processes and tools.
- Familiarity with other version control systems (e.g., Git, SVN) and software development methodologies.
- Previous experience in a remote support role or IT service management.
- Relevant certifications in IT support or Helix administration are advantageous.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Benefits
Why Join Us:
Opportunity to work with a talented and passionate team.
Competitive salary and benefits package.
Exciting projects and innovative work environment.
Similar Jobs
Cloud • Information Technology • Security • Software • Cybersecurity
Lead enterprise sales across Qatar, driving new business, account expansion, multi-million-dollar quota attainment, pipeline management, forecasting, complex negotiations, and platform sales. Develop territory and account strategies, map customer IT architectures to Cloudflare solutions, engage executive and technical stakeholders, and coordinate virtual cross-functional teams. Build trusted customer relationships, support adoption and retention, coach colleagues, and position Cloudflare as a digital transformation partner.
Top Skills:
Cloud NetworkingCloud SecurityEdge ComputingGoogle SuiteMS OfficeSalesforceTableau
Cloud • Information Technology • Security • Software • Cybersecurity
Leads complex enterprise sales cycles for Cloudflare’s networking, security, and edge computing solutions across Ankara public-sector accounts. Responsibilities include territory planning, multimillion-dollar revenue generation, pipeline management, forecasting, executive relationship building, technical architecture alignment, negotiation, deal closure, customer expansion, and virtual cross-functional team leadership. The role also requires coaching colleagues, supporting digital transformation initiatives, and consistently exceeding sales targets.
Top Skills:
Cloud NetworkingCybersecurityEdge ComputingGoogle SuiteMeddpiccMicrosoft SuiteSalesforceTableau
Cloud • Information Technology • Security • Software • Cybersecurity
Leads technical go-to-market activities for UAE enterprise customers, including discovery, solution architecture, technical validation, demonstrations, onboarding oversight, migration planning, adoption, QBRs, and commercial expansion. Serves as a trusted technical advisor across the customer lifecycle, translating Cloudflare’s network, security, performance, and developer platform capabilities into business outcomes. Automates workflows with AI and creates enablement materials, documentation, and best practices.
Top Skills:
Ai AgentsBashBgpBot ManagementCdnCi/CdDnsFirewallsGoGraphQLGreHttp/2Http/HttpsJavaScriptLarge Language ModelsLuaMtlsNetwork SecurityObservabilityPulumiPythonRate LimitingRest ApisRetrieval-Augmented GenerationSaseSdksSsl/TlsTcp/UdpTerraformTls 1.3WafWebhooksWorkersZero Trust
What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
