Business Analyst - Business Process Mining

Business Analyst - Business Process Mining

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

Job Description:

Within HPE, our Operations, Legal and Admin teams work across the business, providing visible accountability and measurable outcomes. With a variety of roles and responsibilities these teams really connect the dots, giving us the essential insights, support and capability to accelerate our transformation to be the world’s edge to cloud company. Join us redefine what’s next for you.

Create powerful insights and recommendations on business performance and process improvement opportunities using data-driven process mining tools.  You will engage deeply with cutting edge Process Mining Tools to establish new ways of accelerating insight and impact across a wide variety of operational activities and transaction data, while collaborating seamlessly with our business analysts, data scientists, and future process engineers to drive meaningful business improvements.

Demonstrated mastery in data analytics, process engineering, project management and executive communications with subject matter knowledge including technologies, theories and techniques. Confidently communicate at all levels within the organization. A successful candidate will be extremely organized, open-minded and a good listener.

Define objectives and key metrics.  Drives business requirement and insights development.   Close interaction with Business Analysts and Process Engineering.  Drive executive scorecards and Demonstrations.   Define and build all required dashboards and analyses using Celonis Process Mining Tools.  Translate data into actionable insights. Assure focus on operational use cases which users need for daily value-generation

Lead & develop Process Mining Business Cases, insights, critical to quality criteria, and root cause analysis.  Drive data setup, insights, improvement opportunities and support strategic decisions for transformative projects.  Assess opportunity, develop ROI, and recommend data-driven opportunities to materially improve the performance of Functions, BU's and HPE overall.  Strong organizational skills and communications are required, including transforming process engineer data specs into intuitive visual data representations for executives and subject matter experts.

Job Family Definition:

Demonstrates unique mastery mastery in data analytics, process engineering, project management and executive communications with subject matter knowledge including technologies, theories and techniques.  Capable of understanding business tools, transactions, and strategy, frequently diving deep system/ transactional understanding. Confidently communicate at all levels within the organization. A successful candidate will be extremely organized, open-minded, a good listener and always drive insight to actionable recommendations that drive meaningful outcomes for our Customers.

Leads & develops of transformative projects materially impacting the performance of Functions, BU's and HPE overall. Independently manages engagements in complex environments across multiple functions. Can develop stories using data, process analysis and process mining insights to explain the current state of the operations and develop transformative, industry leading future state operational designs. Thrives in working in environments with poor definition where you will need to test data and recommend actions. Strong organizational skills are required.

May participate in cross-division, multi-function teams. Provides mentoring and guidance to lower-level employees. Routinely exercises independent judgment in developing methods, techniques and criteria for achieving objectives. Develops strategy and sets functional policy and direction. Acts as a functional manager within area of expertise but does not manage other employees as a primary job function.

Management Level Definition:

Unique mastery of data and process analysis.  Transforming business requirements and process KPIs into root cause analysis, CTQ prioritization, use cases and data requirements.  Drive those project plans into the process mining design for data transformation, visualizations and process mining analysis.  All with the goal of clearly communicating the current state and recommend where/ how to investigate suspect causes, insights, and recommendations to achieve an industry leading future state.

• Define objectives and key metrics.  Drives business requirement and insights development.   Close interaction with Business Analysts and Process Engineering.  Drive executive scorecards and Demonstrations.  

• Build required Celonis dashboards and analyses in conjunction with technical and business teams.  Translate data into actionable insights. Assures focus on operational use cases which users need for daily value-generation

• Generate demand with BPOs and drive adoption.  Prioritize projects based on business value and impact.  Build and manage team with Business Analysts, Data Analysts, Data Engineers, Process Engineers, etc., assure insights training and qualification.

Successfully operates in the company’s most complex operational disciplines. Provides highly innovative solutions. Collaborates on process mining insights for large, cross-division functional teams or projects that affect the organization's long-term goals and objectives. Will participate in cross-division, multi-function teams. Provides mentoring and guidance to lower-level employees. Routinely exercises independent judgment in developing methods, techniques and criteria for achieving objectives. Develops strategy and sets functional policy and direction. Drives Business Process Mining program development and procedures.   Acts as a functional manager within area of expertise but does not manage other employees as a primary job function.

What you’ll do:

• Manages and leads key initiatives involving multiple functions and program teams to drive Business Process Mining insights, data analysis, and insight communications   for process improvement of multiple products or service offerings, processes and customers for a Business Unit.

• Directs the development of projects for the Business Process Mining tool (deliver process improvement insights, process improvement strategy, project resource allocation plans, and general program requirements for the assignments).

• Collaborates very effectively to deliver value, solve problems and overcome roadblocks with the Business leads (Senior Analyst and Process engineer) – and the technical leads (Process Mining technical group and IT owners of the source data.  Assures alignment between the business improvement deliverables and the technical data constraints. 

• Manages Process Mining activities in supporting program teams and internal and external partners; ensures alignment with project strategy and responsibility for delivering to the overall initiative and resource management.

• Lead business value discussions and use Process Mining Tools to identify and qualify opportunities for process improvement.  Create user-stories and drive technical delivery, requirements, prioritization and use cases

• Lead cross-functional engagement to define problem statements, understand key KPIs, and make solution recommendations.  Create and drive delivery roadmap, MVP goals and timeline. 

• Build business cases and ROI calculations, leveraging industry benchmarks and best practices.  Use data to derive root causes; quantify business impacts;

• Present proposals, formulate solutions, implementation progress, and present results to senior stakeholders, business & IT teams. 

• Design, implement, test and validate all dashboards, analyses and reports within process mining tools.  Support Business during solution adoption (e.g., driving Demo, training, or executive scorecards)

• Expand your use case and capability knowledge using the latest features and functionalities of the platform

• Drive product development and demonstrations.

• Define, develop and implement “measure & control” current process performance measures from the process mining tools.

• Drives innovation and integration of process mining technology and other new technologies and quality initiatives into process improvement projects and activities in the organization.

• Reviews and evaluates plans and guidelines for compliance with process improvement guidelines and standards; provides tangible feedback to improve overall process improvement quality and results for the organization.

• Provides guidance and mentoring to less- experienced staff members to set an example of process improvement, innovation and excellence.

What you need to bring:

Education and Experience :

• Lean Six Sigma (Black belt) or other Quality certification required

• Proven track record as a decisive, action-oriented individual, who has led cross-functional global teams to define and achieve high value objectives

• Strong communication and presentation skills

• Bring strong analytical skills and business acumen, especially in applying technology solutions to core business problems

• Experience with SQL and Python

• Process Mining Tools experience, especially with Celonis, is strongly preferred

• Project management certification such as PMP/PMI certification preferred

• Typically 10+ years experience.

Knowledge and Skills:

• Experience designing and developing data collection and analysis tools and software packages to gather, integrate and analyze data from multiple sources.

• Experience in root cause analysis, lean six sigma investigations

• Experience with industry standard process mining tools and data driven process improvement and process design methodologies

• Excellent analytical, statistical and problem-solving skills.

• Extensive expertise in industry quality standards and methodologies,

• Evaluating, selecting, and creating forms of empirical and root-cause analysis, modeling and testing methodologies to identify areas for process improvement.,

• Demonstrated business acumen, understanding of organizational strategy, and successful experience managing all aspects of cross- business unit initiatives, including communicating with internal and external stakeholders and directing matrixed teams and resources.,

• Excellent written and verbal communication skills; mastery in English and local language.

• Ability to effectively communicate quality architectures, plans, proposals, and results, and negotiate options at business unit and executive levels.

• Ability to develop new technologies, processes and practices for quality,

Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Business Reporting, Coaching, Compliance Management, Creativity, Critical Thinking, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Personal Initiative, Policy and procedures, Process Improvements, Quality Initiatives, Regulatory Policies {+ 3 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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Job:

Quality

Job Level:

Master

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.