Rubrik
Business Analyst I - CPQ Systems & NPI Operations
About the Team
The CPQ & NPI Operations team is at the core of how we bring new products to market and optimize our quote-to-cash process. We don’t just operationalize new SKUs—we ensure seamless integration of next-generation quoting tools, drive automation, and enhance the overall sales experience. We work cross-functionally with Product, Engineering, Sales, Deal Desk, and Finance to streamline how products are quoted, sold, and provisioned. Our team ensures that CPQ remains a high-performing, scalable system—balancing automation, policy enforcement, and ease of use without overloading it with unnecessary complexity.
If you thrive in a fast-paced, high-impact role where you can shape strategy, solve operational challenges, and drive efficiency at scale, this is the team for you. We are building the foundation for next-gen CPQ and scalable NPI operations, and we’re looking for strategic problem solvers, process architects, and system thinkers to join us.
About the Role
We are seeking a passionate and highly driven individual to join our CPQ & NPI Operations team within Product Operations. In this role you will be a key CPQ & NPI specialist in providing expertise and strategic insights to enhance our processes. This is a full-time position.
What will you do?
- Support implementations related to GTM initiatives, sales productivity, user experience and be accountable for Salesforce CPQ & NPI deliverables
- Manage and own the CPQ KTLO and NPI ticket queue and dashboards, ensuring tasks are properly assigned, tracked, and followed up on
- Regularly compile reports, provide status updates, and drive timely delivery of requests through effective coordination and communication
- Manage Salesforce CPQ systems enhancements and projects from start to finish – requirements analysis, consensus building, testing, documentation, and launch/training
- Facilitate business process reviews for requirement gathering & documentation; Translate business requirements into IT requirements, leveraging best practices and CPQ tool knowledge to deliver best user experience
- Provide the highest standards of CPQ systems support and enablement to field support, sales support, and deal operations teams when it comes to quoting & new product launches
- Partner closely with the IT team and cross-functional partners on getting scalable solutions and changes implemented in a timely manner
- Create, maintain and deliver training and documentation for all new implementations, ensure CPQ system and new products are well adapted by users as new processes and products are rolled out
- Advocate for an optimised CPQ user experience by ensuring system enhancements align with business needs and feedback
- Analyse and optimise CPQ & NPI processes to drive efficiency and scalability
What should you have?
- Strategic thinker: Evaluate things holistically and for the long term, make decisions using a strong blend of technical chops and understanding of business needs
- Self-Starter & Results-Driven: Demonstrates a high level of productivity with minimal day-to-day oversight. Takes ownership, shows initiative, and proactively drives solutions to completion
- Effective Communicator & Collaborator: Strong follow-up skills, transparency, and the ability to synthesise information into a clear, digestible format for business operations teams
- High-energy, company first, positive attitude: Passionate and motivated to make a massive impact and work hard in a fast-paced environment
- You are detail-oriented, leverage your resources, and get things done on time with quality results!
- 2-4 years in Salesforce CPQ hands-on experience preferred
- 2+ years in a Business Systems Analyst or Operations role, preferably in a SaaS environment
- SFDC administration experience is a plus
- NPI or SKU management experience is a plus
Rubrik (NYSE: RBRK) is on a mission to secure the world’s data. With Zero Trust Data Security™, we help organizations achieve business resilience against cyberattacks, malicious insiders, and operational disruptions. Rubrik Security Cloud, powered by machine learning, secures data across enterprise, cloud, and SaaS applications. We help organizations uphold data integrity, deliver data availability that withstands adverse conditions, continuously monitor data risks and threats, and restore businesses with their data when infrastructure is attacked.
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Inclusion @ Rubrik
At Rubrik, we are dedicated to fostering a culture where people from all backgrounds are valued, feel they belong, and believe they can succeed. Our commitment to inclusion is at the heart of our mission to secure the world’s data.
Our goal is to hire and promote the best talent, regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential.
Our inclusion strategy focuses on three core areas of our business and culture:
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Our Company: We are committed to building a merit-based organization that offers equal access to growth and success for all employees globally. Your potential is limitless here.
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Our Culture: We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging, can thrive, and do their best work. Your contributions help us innovate and break boundaries.
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Our Communities: We are dedicated to expanding our engagement with the communities we operate in, creating opportunities for underrepresented talent and driving greater innovation for our clients. Your impact extends beyond Rubrik, contributing to safer and stronger communities.
Equal Opportunity Employer/Veterans/Disabled
Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Rubrik provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact us at hr@rubrik.com if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
EEO IS THE LAW
NOTIFICATION OF EMPLOYEE RIGHTS UNDER FEDERAL LABOR LAWS
