Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.
* Summary
* The Business Analyst is responsible for supporting the Digital Velocity business unit through process documentation, business process analysis, drafting user stories, reporting, contributing to process improvements, and business tooling support. This role collaborates frequently with various coworkers across multiple functions to identify business requirements, document processes, deliver systems changes, and support strategic initiatives. The incumbent will maintain documentation and tooling to support the Digital Velocity business unit. Common activities include gathering requirements with internal stakeholders, supporting senior team members with documentation requirements, and updating existing reports and tooling. The Business Analyst works as part of the cross-functional Services Consistency team.
Key Areas of Responsibility
* Work with business leaders to align system configurations and process documentation to business requirements
* Create and maintain reports in Salesforce, Canvas, and other systems in accordance with business needs
* Document system changes and communicate pertinent details to users as needed
* Draft, revise, and maintain process documentation such as standard operating procedures (SOPs), process maps, and work instructions
* Coordinate with technical subject matter experts to ensure accuracy
* Work with business leaders and other stakeholders to solve complex issues by analyzing the problem and creating clear and actionable steps to drive resolution
* Provide insight and analysis to business leaders on strategic initiatives and projects
* Develop strong internal relationships with key stakeholders and subject-matter experts across the organization
* Decompose business problems quickly and determine the root cause and provide solution alternatives
* Maintain an enterprise view of processes and tools to solve complex issues through creativity and innovation
* Create, update, and maintain information on Digital Velocity's SharePoint site collections as requested
* Undertake special projects as requested by management
* Education and/or Skill-Set Qualifications
* Bachelor's degree in finance, Information Technology or a related field.
* 3 years of experience in identifying and documenting business needs and specifications utilizing business analysis
Required Qualifications
* Excellent written and verbal communication skills with the ability to effectively communicate across company and department boundaries at all levels
* Demonstrated work experience in process definition including facilitation, process documentation, change control, and process improvement
* Experience in evaluating information, identifying risks and opportunities, while possessing creative problem solving skills with an understanding of business concepts and models
* Proven ability to elicit project and system requirements
* Proficient negotiation and persuasion skills, with the ability to enable win-win resolutions
* History of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the business while meeting deadlines
* Critical attention to detail and solid creative problem solving skills
* Demonstrated knowledge of the business, organization and solutions that are the back bone of the organization
* Ability to adapt to changing conditions, strategies and organizational direction
* Ability to question/challenge existing business assumptions and constraints
* Demonstrated ability to understand how change will benefit the organization
* Demonstrated ability to critically evaluate information, identify risks and opportunities, while possessing creative problem solving skills with an understanding of business concepts and models
* Strong working knowledge of SharePoint and other Microsoft Office applications
* Demonstrated ability to influence without authority
* Preferred Qualifications
* 3 years of experience working in or collaboratively closely with a software development, DevOps, QA, or similarly technical team
* Prior experience operating in a business analyst capacity, identifying and documenting business needs and specifications utilizing business analysis and system design techniques
* Prior experience working in Digital Velocity or a similarly matrixed organization
* Familiarity with technical writing best practices
* Ability to effectively resolve conflict with appropriate escalation
* History of supporting complex organizations Pay range: $64,800 - $90,700 depending on experience and skill set Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials
* We make technology work so people can do great things.
* CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
