CDW Logo

CDW

Business Analyst - Digital Velocity

Posted 2 Days Ago
Remote
Mid level
Remote
Mid level
The Business Analyst supports the Digital Velocity business unit by documenting processes, conducting business analysis, drafting user stories, and enhancing business tools. This role involves collaboration across departments to understand and document business requirements, maintain documentation, and assist in process improvements, ensuring systems align with organizational goals.
The summary above was generated by AI

Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.
* Summary
* The Business Analyst is responsible for supporting the Digital Velocity business unit through process documentation, business process analysis, drafting user stories, reporting, contributing to process improvements, and business tooling support. This role collaborates frequently with various coworkers across multiple functions to identify business requirements, document processes, deliver systems changes, and support strategic initiatives. The incumbent will maintain documentation and tooling to support the Digital Velocity business unit. Common activities include gathering requirements with internal stakeholders, supporting senior team members with documentation requirements, and updating existing reports and tooling. The Business Analyst works as part of the cross-functional Services Consistency team.
Key Areas of Responsibility
* Work with business leaders to align system configurations and process documentation to business requirements
* Create and maintain reports in Salesforce, Canvas, and other systems in accordance with business needs
* Document system changes and communicate pertinent details to users as needed
* Draft, revise, and maintain process documentation such as standard operating procedures (SOPs), process maps, and work instructions
* Coordinate with technical subject matter experts to ensure accuracy
* Work with business leaders and other stakeholders to solve complex issues by analyzing the problem and creating clear and actionable steps to drive resolution
* Provide insight and analysis to business leaders on strategic initiatives and projects
* Develop strong internal relationships with key stakeholders and subject-matter experts across the organization
* Decompose business problems quickly and determine the root cause and provide solution alternatives
* Maintain an enterprise view of processes and tools to solve complex issues through creativity and innovation
* Create, update, and maintain information on Digital Velocity's SharePoint site collections as requested
* Undertake special projects as requested by management
* Education and/or Skill-Set Qualifications
* Bachelor's degree in finance, Information Technology or a related field.
* 3 years of experience in identifying and documenting business needs and specifications utilizing business analysis
Required Qualifications
* Excellent written and verbal communication skills with the ability to effectively communicate across company and department boundaries at all levels
* Demonstrated work experience in process definition including facilitation, process documentation, change control, and process improvement
* Experience in evaluating information, identifying risks and opportunities, while possessing creative problem solving skills with an understanding of business concepts and models
* Proven ability to elicit project and system requirements
* Proficient negotiation and persuasion skills, with the ability to enable win-win resolutions
* History of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the business while meeting deadlines
* Critical attention to detail and solid creative problem solving skills
* Demonstrated knowledge of the business, organization and solutions that are the back bone of the organization
* Ability to adapt to changing conditions, strategies and organizational direction
* Ability to question/challenge existing business assumptions and constraints
* Demonstrated ability to understand how change will benefit the organization
* Demonstrated ability to critically evaluate information, identify risks and opportunities, while possessing creative problem solving skills with an understanding of business concepts and models
* Strong working knowledge of SharePoint and other Microsoft Office applications
* Demonstrated ability to influence without authority
* Preferred Qualifications
* 3 years of experience working in or collaboratively closely with a software development, DevOps, QA, or similarly technical team
* Prior experience operating in a business analyst capacity, identifying and documenting business needs and specifications utilizing business analysis and system design techniques
* Prior experience working in Digital Velocity or a similarly matrixed organization
* Familiarity with technical writing best practices
* Ability to effectively resolve conflict with appropriate escalation
* History of supporting complex organizations Pay range: $64,800 - $90,700 depending on experience and skill set Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials
* We make technology work so people can do great things.
* CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

Top Skills

Canvas
MS Office
Salesforce
Sharepoint

Similar Jobs at CDW

An Hour Ago
Remote
GA, USA
Senior level
Senior level
Artificial Intelligence • eCommerce • Information Technology • Internet of Things • Automation
The Sr Solution Architect for Audio Visual and Digital Signage at CDW will oversee AV projects, converting customer needs into deliverables through collaboration with teams and partners. Responsibilities include creating proposals, managing bill materials, guiding documentation processes, and providing training and expertise to stakeholders. The role requires extensive experience in AV design and systems integration, alongside excellent communication skills.
Mid level
Artificial Intelligence • eCommerce • Information Technology • Internet of Things • Automation
As a Field System Administrator II, you will support Print and Video Teleconferencing equipment, handling installation, configuration, testing, troubleshooting, and repair tasks. You will manage service tickets, coordinate with clients and vendors, and oversee projects while ensuring SLA compliance and maintaining customer relationships.
Top Skills: Adobe Creative SuiteItilMicrosoft AccessPrint ServicesSecurity+ CertificationSQLVideo Teleconferencing (Vtc)
Yesterday
Remote
US
Senior level
Senior level
Artificial Intelligence • eCommerce • Information Technology • Internet of Things • Automation
As a Senior Solution Advisor at CDW, you will leverage your experience and skills in DevOps to provide technology solutions for various sectors, including business, government, education, and healthcare. You will work closely with clients to assess their needs and implement effective IT strategies.
Top Skills: DevOpsIt Solutions

What you need to know about the Chennai Tech Scene

To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account