Client-facing healthcare analytics business analyst responsible for engaging senior executives, identifying business pain points, designing demonstrable analytics solutions, supporting consultative sales, and helping shape product roadmaps. The role requires deep U.S. healthcare knowledge, claims and interoperability expertise, hands-on analytics experience, stakeholder communication, requirements documentation, product collaboration, and mentoring. Work spans healthcare data management, BI, cloud, AI, machine learning, and emerging analytics services.
Basic Functions
- 5-8 years of experience in delivering analytic results in client-focused roles
- Strong executive-level clients facing skills and the ability to communicate complex analytical concepts with confidence to a non-technical executive audience
- The role will involve meeting with senior client executives at Director, VP, CXO levels (for Data Management, BI, Advanced Analytics, Analytics-led Digital) with prospects/clients, understanding their pain-points, designing high-impact ‘demonstrable’ solutions, and most importantly, following up hot leads to a winning closure
- Build senior and strategic relationships through delivery excellence (where applicable)
- Tightly collaborate with EXL Health Products (Clinical, Pharmacy, Payments and Life Science) and Solutions teams to develop embedded analytics solutions
- Learn from the market and inform solution/service and product design
- Leverage hands-on understanding of multiple analytical skill sets and projects to drive support service delivery in successful execution in emerging areas e.g., cloud, NLP (select projects only)
- Consolidate learning from multiple projects to help develop new services and solution offerings in partnership with solution architects and product managers
- Research emerging technology trends, reflect on market direction and create a direction for operations/service delivery to stay a step ahead of future demand trends
- Working seamlessly with other teams including Operations, Sales, Account Teams, and Technology
Essential Functions
- Multi-disciplinary technologist who enjoys designing, executing and selling Healthcare solutions, and being on the front-line of client communications and selling strategies
- Deep understanding of the US Healthcare value chain and key impact drivers [Payer and/or Provider]
- Knowledgeable and cognizant of how data management and science is used to solve organizational problems in the healthcare context
- Hands-on experience in two (or more) areas of the data and analytics technical domains - Enterprise cloud data warehousing, integration, preparation, and visualization along with artificial intelligence, machine learning, data science, data modeling, data management, and data governance
- Strong problem solving and analytical skills and the ability to “roll up your sleeves” and work with a client to create timely solutions and resolutions
- Experience ramping up analytics programs with new clients, including integrating with work of other teams to ensure analytics approach is aligned with operations
- Ability to engage in consultative selling
- Review with the Overall Product Manager & AVP for improvements in the product development lifecycle
- Assessment meeting with VP & above for additional product development features.
- Train & Mentor juniors in the team on a need basis.
- Communicate with onshore stakeholders & Executive Team Members.
- Help the Product Management Group set the product roadmap & help in identifying future sellable product features.
- Client Interactions to better understands expectations & streamline solutions. If required should be a bridge between the client and the technology teams.
Required Skills - SME in U.S Health Care Analytics, Deep Knowledge on Eligibility, Medical and Pharmacy claims data, experience in working on HL7, FHIR, EMR, HER, Population Health Reporting. Need to know hands-on in using JIRA tool, and preparing Requirement documentation
Good to have Knowledge on:
- Enterprise business intelligence platform (Tableau, PowerBI)
- Experience working on tools deployed in Azure Cloud
- SQL
- Understanding of Healthcare business vertical and the business terms within
- Good analytical skills.
- Strong communication skills - oral and verbal
- Ability to work with various stakeholders across various geography
- Excellent Team player, with the ability to build & sustain teams
- Should be able to function as an Individual Contributor as well if required.
- Mentor people and create a high performing organization (foster relationships, resolve conflicts and so on while delivering performance feedback
- Should be experienced enough to figure out the right technology for each type of deployment activity
EXL Chennai, Tamil Nadu, IND Office
Chennai, India
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