Business Analyst-Payments Regulation Operations

Job Description
Join PCSIO, a global leader in payments operations, supporting clients and businesses across 180 countries. Be part of a dynamic team driving innovation and regulatory excellence in a fast-paced environment. Advance your career by shaping strategic transformation and delivering impactful solutions.
Job Summary:
As a Business Analyst within Payments Client Service, Implementation and Operations (PCSIO), you deliver strategic transformation for regulatory reporting. You capture and validate business requirements, support change management, and collaborate with cross-functional teams to ensure compliance and operational excellence. You drive process improvements and contribute to a culture of inclusivity and innovation.
Job Responsibilities:

• Capture and validate business requirements and acceptance criteria for report generation.
• Lead execution of requirements gathering using Waterfall and Agile best practices.
• Present requirements to feature teams and conduct deep-dive walkthroughs.
• Collaborate with SMEs, Technology, and Product partners to understand operational procedures.
• Identify and implement process improvements for error-free report generation.
• Propose and document change management process changes and user guides.
• Participate in continuous improvement initiatives, including testing and knowledge management.
• Liaise with RegOps Data Management, Governance, and Tech teams globally.
• Develop and maintain documentation using Confluence wiki.
• Ensure strong control environment and compliance with regulatory standards.
• Contribute to an inclusive culture and support skill and knowledge enhancement.

Required Qualifications, Capabilities and Skills:

• Demonstrate hands-on experience in business requirements gathering and validation.
• Apply understanding of Waterfall and Agile best practices, including Confluence and Jira.
• Exhibit awareness of payments regulations and related products.
• Communicate effectively with diverse stakeholders and senior management.
• Utilize intermediate/advanced Microsoft Office skills, including Excel, Visio, and PowerPoint.
• Organize and prioritize work in a high-paced, deadline-driven environment.
• Build strong control frameworks to ensure regulatory compliance and successful delivery.

Preferred Qualifications, Capabilities and Skills:

• Promote an inclusive work environment and respect for all individuals.
• Exemplify high standards of ethics and integrity in all interactions.
• Challenge the status quo and bring forward innovative solutions.
• Influence multiple audiences and communicate strategic vision effectively.
• Develop policies and procedures aligned with regulatory and control standards.
• Monitor and manage performance outcomes using relevant metrics.
• Adapt leadership style to diverse teams and changing circumstances.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.