Business Analyst (ServiceNow)

Join us as a Business Analyst

• This is an opportunity for a driven Business Analyst to join us and make a tangible impact on our function

• You’ll have great exposure to a wide network of stakeholders of varying seniority

• It’s a chance to develop your skills and advance your career in this fast paced role

• We're offering this role at associate level

What you'll do

You’ll support the bank to achieve customer advocacy by eliciting and understanding the internal and external technology customer needs, and analysing, refining, synthesising, translating and ensuring they are documented in a form that can be readily understood by all stakeholders.

You’ll also:

• Facilitating discussions between business users, technical teams, and management to ensure everyone is aligned.

• Writing clear and actionable user stories, defining acceptance criteria, and creating detailed use cases that outline the required functionality

• Identifying and documenting gaps between business requirements and current systems, then proposing solutions to bridge those gaps

• Work across teams and stakeholders to capture, validate and document business and system requirements, ensuring they are in line with key strategic principles, and translated from business operations, business objectives, or from external requirements

• Ability to manage and prioritize backlog items, ensuring clear and actionable user stories, epics, and tasks

The skills you'll need

To take on this role, you’ll need an appropriate business analyst certification.

You’ll also need:

• Expertise in setting up and managing the HR service catalog, allowing employees to request services or information

• Understanding when to configure out-of-the-box ServiceNow features versus when to recommend custom development

• Experience with Agile methodologies (Scrum, Kanban) is highly valuable, as ServiceNow projects are often managed in an Agile framework

• Familiarity with Sprint planning, retrospectives, and other Agile ceremonies to ensure the development team is aligned with business goals

• Certification required in ITIL V4

Hours

45

Job Posting Closing Date:

03/03/2025