Business Analyst

Description

Position: Business Analyst

Experience: 5+ years

Job Location: Chennai / Remote

Position Type: Full time

Qualification: Any graduate 

Technical Skills: 

• o             Triaging: Prioritize and manage the resolution of defects identified during testing.

  o             Defect Resolution: Work closely with IT & business teams to address and resolve defects in a timely manner.

  o             Able to assess the feasibility, impact and effort for change requests from the business stakeholders.

Job Description: 

• Acts as a SPOC for requirements for the business users and liaise with the delivery teams during the project delivery cycle.
• Flexible working hours to work either in AP, EU or US timezone

Responsibility: 

• • Good communication in English (both written and spoken)
  • Experience in requirements gathering. Facilitate requirements’ discussion to ensure business understands the capabilities of the product/platform.
  • Customer Service knowledge would be of advantage
  • Work experience in global settings would be of advantage
  • Plan & support user testing to ensure that the product capabilities meet business expectations. This includes:

  o             Triaging: Prioritize and manage the resolution of defects identified during testing.

  o             Defect Resolution: Work closely with IT & business teams to address and resolve defects in a timely manner.

  o             Able to assess the feasibility, impact and effort for change requests from the business stakeholders.

  • Collaborate with training team to enhance training materials on new capabilities and processes.
  • Acts as a SPOC for requirements for the business users and liaise with the delivery teams during the project delivery cycle.
  • Flexible working hours to work either in AP, EU or US timeone

  
  

Skill Set: 

• Other Skills: ServiceNow CSM

• Flexible working hours to work either in AP, EU or US timezone

Soft Skills: 

• Good interpersonal skills with the ability to present ideas in user-friendly language.
• Successful experience working in a team-oriented, collaborative environment.
• Proven analytical and problem-solving abilities.
• Excellent communication both written and verbal.
• Strategic thinker with strong influencing skills and the ability to build consensus.
• Strong action orientation; ability to make things happen. 

Communication 

• Facilitates team and stakeholder meetings effectively
• Holds regular status meetings / scrum meeting
• Resolves and/or escalates issues in a timely fashion
• Understands how to communicate difficult/sensitive information tactfully
• Astute cross-cultural awareness and experience in working with international teams (especially US) 

You should be speaking to us if;

• You are looking for a career that challenges you to bring your knowledge and expertise to bear for designing implementing and running a world class IT organization
• You like a job that brings a great deal of autonomy and decision-making latitude
• You like working in an environment that is young, innovative and well established
• You like to work in an organization that takes decisions quickly, is non-hierarchical and where you can make an impact

About Encora :

Encora is an established leader in providing next-gen Product Engineering services and focused on transformational outcomes for leading-edge tech companies. Encora Partners with fast growing tech companies who are driving innovation and growth within their industries.

Who We Are: Encora is devoted to making the world a better place for clients, for our communities and for our people.

What We Do: We drive transformational outcomes for clients through our agile methods, micro-industry vertical expertise, and extraordinary people.

We provide hi-tech, differentiated services in next-gen software engineering solutions including Big Data, Analytics, Machine Learning, IoT, Embedded, Mobile, Cloud, UI/UX, and Test Automation to some of the leading technology companies in the world. Our global and agile teams of 8000+ professionals, with their deep domain expertise, have been helping clients achieve accelerated business outcomes consistently over the years. 

Encora specializes in Data Governance, Digital Transformation, and Disruptive Technologies, helping clients to capitalize on their potential efficiencies. Encora has been an instrumental partner in the digital transformation journey of clients across a broad spectrum of industries: Health Tech, Fin Tech, Hi-Tech, Security, Digital Payments, Education Publication, Travel, Real Estate, Supply Chain and Logistics and Emerging Technologies. 

Encora has successfully developed and delivered more than 2,000 products over the last few years and has led the transformation of a number of Digital Enterprises. Encora has over 20 offices and innovation centers in 20+ countries worldwide. Our international network ensures that clients receive seamless access to the complete range of our services and expert knowledge and skills of professionals globally.  

Encora global delivery centers and offices in the United States, Costa Rica, Mexico, United Kingdom, India, Malaysia, Singapore, Indonesia, Hong Kong, Philippines, Mauritius, and the Cayman Islands. 

Encora is Certified Great Place to Work in India. 

Please visit us at  

Website: encora.com

LinkedIn: EncoraInc

Facebook: @EncoraInc

Instagram: @EncoraInc