Greif is a global leader in performance packaging located in 40 countries. The company delivers trusted, innovative, and tailored solutions that support some of the world's most in demand and fastest-growing industries.
With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life's essentials - and creates lasting value for its colleagues, customers, and other stakeholders.
Learn more about the company's Customized Polymer, Sustainable Fiber, Durable Metal, and Integrated Solutions at www.greif.com and follow Greif on Instagram and LinkedIn.
OUR VISION:
Being the customer service company in the world.
OUR PURPOSE:
Creating packaging solutions for life’s essentials.
Job Requisition #:
033116 Business Analyst (Open)Job Description:
The Business Analyst – Enterprise Analytics is responsible for providing analytics and reporting support for Greif’s enterprise-wide analytics platforms. This role acts as a primary support contact for business users, assisting with reporting, data interpretation, issue resolution, and report development activities.
This position is based in India supporting IT teams and business stakeholders located in the United States and EMEA regions. The role requires the ability to work during hours that partially or fully overlap with the US Eastern Time Zone to ensure effective collaboration, support continuity, and timely issue resolution.
Key Responsibilities
- Provide Level 1 and Level 2 support for Enterprise Analytics users, addressing inquiries related to reports, dashboards, and data across global regions.
- Respond to support requests via ticketing systems, email, and virtual collaboration tools in accordance with defined service level agreements (SLAs).
- Clearly explain reports, KPIs, and data concepts to business users with varying levels of technical expertise.
- Troubleshoot reporting and data issues, perform root cause analysis, and coordinate with Data Engineering, Analytics, and IT support teams for resolution.
- Collaborate closely with US- and EMEA-based stakeholders, including regular interaction during overlapping working hours with the US Eastern Time Zone, to gather reporting requirements and clarify business needs.
- Develop, modify, and enhance reports and dashboards using Power BI and other enterprise reporting tools.
- Support user enablement through virtual training sessions, user guides, and knowledge documentation.
- Gain working knowledge of enterprise data architecture, ETL processes, data orchestration, and data models to effectively support analytics solutions.
- Document recurring issues, standard operating procedures, and support processes to enable scalable and consistent global support.
Education and Experience
- Bachelor’s degree in Engineering, Computer Science, Information Technology, Business Analytics, or a related discipline.
- 2 to 4 years of relevant experience in analytics support, business intelligence, IT support, or a similar role.
- Hands-on experience with Power BI, Power Pivot, Tableau, or similar data visualization tools.
- Exposure to ETL concepts, data modeling, relational databases, and SQL is preferred.
- Experience supporting global stakeholders or working in an offshore delivery environment is highly desirable.
Knowledge and Skills
- Strong written and verbal communication skills in English.
- Proven ability to work effectively with global stakeholders across multiple time zones.
- Strong analytical and problem-solving skills with attention to detail and data quality.
- Ability to manage multiple priorities in a structured and process-driven environment.
- Customer-focused mindset with a proactive and collaborative approach.
- Ability to work independently with minimal supervision while contributing to team goals.
- Willingness and ability to work flexible schedules, including partial or full overlap with US Eastern Time Zone working hours, on a regular basis.
At Greif, we believe that our colleagues are the center of our success. Our Total Rewards have a comprehensive focus on well-being and offer a competitive package that enables you to thrive, be engaged, and reach your full potential.
Protect Yourself From Scams: We value the integrity of our recruitment process and prioritize the well-being of our candidates. While you may find Greif job postings on various platforms, all legitimate opportunities can be verified on our official Careers page at www.greif.com. All communication from Greif regarding job opportunities will also come from an @greif.com email address. If you have concerns about the legitimacy of a job posting, receive an unsolicited job offer or suspect fraudulent activity, please contact us for verification via this link Contact Us - Greif.
EEO Statement:
https://www.greif.com/wp-content/uploads/2023/04/HR-101-Equal-Employment-Opportunity-Policy-English.pdf
We offer a competitive salary, excellent benefits and opportunity for growth. Greif is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sex, race, religion, age, national origin, color, disability, veteran status or any other any other legally protected characteristic.
For more information read Greif’s Equal Opportunity Policy.
