Business Analytics Manager

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:

• Develop and maintain AI-powered internal tools that automate workflows and boost stakeholders' productivity, with specialized focus on sales analytics and strategic planning operations
• Build and deliver ETL pipelines for Power BI/Snowflake datasets optimized LLM consumption, enabling efficient AI-driven analysis and empowering power users.
• Collaborate cross-functionally with Data & Analytics teams and Sales Operations teams to identify high-value AI use cases and rapidly prototype AI-enabled utilities that align with business goals
• Transform enterprise data from Power BI and Snowflake into LLM-optimized formats while ensuring data integrity and reliable performance across AI-driven solutions
• Manage complete AI agent development lifecycle from ideation, testing, production deployment, and user adoption while implementing continuous integration and documenting best practices
• Champion organizational AI adoption by ensuring seamless system integration, demonstrating clear business value, and maintaining high standards for performance and user experience

Qualifications
In order to be successful in this role:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 8+ years of proven track record supporting sales organizations or sales business processes through analytics, automation, or technical solutions
• Demonstrated history of building and deploying AI agents or automation tools in real-world business settings for sales workflow automation
• Proven experience with semantic modeling in Power BI or Snowflake, plus familiarity with transforming sales data models for LLM integration and sales analytics optimization. (include data restructuring for LLM integration)
• Strong understanding of data engineering, APIs, and cloud-based architecture with experience in sales data
• Ability to function both independently and as part of cross-functional teams including sales teams and business stakeholders in fast-paced environments
• Hands-on experience with rapid prototyping, iterative testing, and agile methodologies specifically applied to sales tools and business process improvements

Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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