JPMorganChase Logo

JPMorganChase

Executive Support Leader - Business Support Management

Job Posted 15 Days Ago Posted 15 Days Ago
Be an Early Applicant
Hybrid
Manila, Metro Manila, National Capital Region
Mid level
Hybrid
Manila, Metro Manila, National Capital Region
Mid level
The Business Assistant Associate will manage a team, provide executive support, and enhance operational processes within the Asset and Wealth Management division.
The summary above was generated by AI
Job Description
In today's environment, where Executive assistance continues to play a significant role in shaping business, the Business Assistant Associate will create structured solutions to enhance support service and become a subject matter expert in the field, simultaneous to managing a team of Business Support Specialists. The candidate should possess an advanced high-level Executive Assistant skillset including confidentiality, strong work ethic, good time management, resourcefulness, diligence, and have strong business and client deliverable focus. The ability to balance competing priorities across EA and business deliverables is key. Professionalism, drive, and determination alongside an avid interest in the business are also essential in fostering a senior platform and global network.
As a Business Assistant Associate within the Asset and Wealth Management/US Private Bank division, you will focus on providing an executive hybrid service, acting as both an administrative assistant covering stakeholders and leading a team of administrative assistants servicing US Private Bank's front office and support functions. You will collaborate with global partners and senior stakeholders to understand various Lines of Business deliverables and the firm's Asset and Wealth Management/US Private Bank strategy, translating these into business challenges and opportunities. Your role involves interfacing with multiple lines of business, Business Managers, Internal Business Partners such as US Private Bank Corporate support functions, and external clients to develop strategies for optimal resource deployment and enhanced executive support to senior stakeholders. Additionally, you will interact with other Admin Team Leads based in the US to ensure cohesive and consistent administrative support across the organization. This position requires sustained high performance and the ability to foster a global network and senior platform.
The ideal candidate must have demonstrated leadership skills among their peers and be comfortable interacting with all levels of senior management. They must have a strong interest in promoting career development, mentoring, and training for their peers. Additionally, the ideal candidate must be extremely organized and detail-oriented with a strong commitment to quality and have exceptional follow-up and follow-through skills. Managerial role will be additive to the candidate's current administrative responsibilities.
Job responsibilities:
  • Lead and manage a team of administrative assistants, providing mentorship, coaching, and promoting career development.
  • Perform day-to-day team management activities, including ongoing feedback, TAS approvals, and recruiting.
  • Continuously manage coverage planning, including admin support ratios, temporary coverage needs, workload monitoring, and rebalancing.
  • Motivate individual and team performance through coaching and mentoring.
  • Supervise direct reports and offer comprehensive administrative support to high-level executives and stakeholders.
  • Ensure oversight for local control and reporting activities for assigned line of business and manage all facets of the performance management process.
  • Align executive assistant support with business priorities and drive thought leadership initiatives for operational improvement.
  • Govern core business processes, deliver on KPIs, and ensure team fluency in key policies and business practices (e.g., Expense Policy).
  • Efficiently manage complex calendar and inbox activities, phone coverage, travel, and expense processing, ensuring adherence to firmwide policies.
  • Manage client relationships and deliver consistent support to complex client needs, including line of business projects and employee engagement activities.
  • Collaborate with other functional groups and senior leaders to ensure consistent service delivery, maintain strong partnerships, and advocate for administrative staff needs, driving talent and career management for the team.

Required qualifications, capabilities, and skills:
  • Established experience in senior administrative support or operational management.
  • Innovative, solution-focused individual with strong project management and leadership capabilities.
  • Ability to make independent decisions and work effectively with minimal supervision.
  • Clear, concise written and verbal communication style across multiple audiences.
  • Capable of handling multiple tasks and adapting to changing priorities seamlessly.
  • Exceptional partnership and interpersonal skills for influencing and building relationships.
  • Control orientation with a focus on compliance and risk mitigation.
  • Proficiency in Microsoft Office Suite and ability to integrate and use new technologies effectively.
  • Self-starter with a proactive mindset, able to take full ownership and drive an agenda.
  • Amenable to working onsite following core US hours.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.
Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients-including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.

Top Skills

Microsoft Office Suite

Similar Jobs at JPMorganChase

Yesterday
Hybrid
Manila, Metro Manila, National Capital Region, PHL
Mid level
Mid level
Financial Services
The Fund Servicing Analyst is responsible for the accuracy of financial statements and NAV calculations for various funds, managing day-to-day operations, and ensuring adherence to accounting processes.
Top Skills: BloombergJp Morgan System Validation
Yesterday
Hybrid
Manila, Metro Manila, National Capital Region, PHL
Junior
Junior
Financial Services
The Client Onboarding Analyst manages the onboarding process for cash management clients, ensuring effective communication and project tracking while enhancing service delivery and client experience.
Top Skills: ExcelMs Office Tools: OutlookVarious Desktop And Internet Based ApplicationsWord
Yesterday
Hybrid
Manila, Metro Manila, National Capital Region, PHL
Senior level
Senior level
Financial Services
Manage trade capture, validation, review, and regulatory reporting for mutual fund clients, ensuring accurate valuations and compliance. Serve as domain expert and provide leadership for team operations.
Top Skills: Invest One Accounting SystemMS Office

What you need to know about the Chennai Tech Scene

To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
By clicking Apply you agree to share your profile information with the hiring company.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account