Analyze and design business processes, document implementation requirements, gather stakeholder needs, and define product use cases. Lead current-state assessments, facilitate workshops, identify improvement opportunities, develop business cases and project plans, and propose practical solutions aligned with strategic goals. Collaborate across teams, provide subject-matter expertise, and support decisions involving OSS Service Assurance, ServiceNow, CMDB, and ITSM modules.
Project Role : Business Process Architect
Project Role Description : Analyze and design new business processes to create the documentation that guides the implementation of new processes and technologies. Partner with the business to define product requirements and use cases to meet process and functional requirements. Participate in user and task analysis to represent business needs.
Must have skills : Service Assurance
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education BE or any equivalent
Summary:
As a Business Architect, you will define opportunities to create tangible business value for the client by leading current state assessments and identifying high-level customer requirements. Your typical day will involve collaborating with various stakeholders to understand their needs, analyzing existing processes, and proposing innovative solutions that align with the client's strategic goals. You will also be responsible for developing comprehensive business cases that outline the necessary steps to achieve the envisioned outcomes, ensuring that all proposed solutions are practical and beneficial for the organization.
Roles & Responsibilities:
- Expected to be an SME.
- Collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Facilitate workshops and meetings to gather requirements and feedback from stakeholders.
- Analyze and document business processes to identify areas for improvement.
Professional & Technical Skills:
- Must Have Skills: Proficiency in OSS Service Assurance, ServiceNow TSM, TSOM, CMDB, ITSM Modules.
Good To Have Skills
- Experience with cloud-based solutions, Database Architecture, Data Analytics, and integration platforms.
- Strong analytical skills to assess business needs and translate them into actionable solutions.
- Ability to create detailed business cases and project plans.
- Excellent communication skills to effectively convey complex ideas to diverse audiences.
Additional Information:
- The candidate should have minimum 7.5 years of experience in Service Assurance.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.15 years full time education BE or any equivalent
Project Role Description : Analyze and design new business processes to create the documentation that guides the implementation of new processes and technologies. Partner with the business to define product requirements and use cases to meet process and functional requirements. Participate in user and task analysis to represent business needs.
Must have skills : Service Assurance
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education BE or any equivalent
Summary:
As a Business Architect, you will define opportunities to create tangible business value for the client by leading current state assessments and identifying high-level customer requirements. Your typical day will involve collaborating with various stakeholders to understand their needs, analyzing existing processes, and proposing innovative solutions that align with the client's strategic goals. You will also be responsible for developing comprehensive business cases that outline the necessary steps to achieve the envisioned outcomes, ensuring that all proposed solutions are practical and beneficial for the organization.
Roles & Responsibilities:
- Expected to be an SME.
- Collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Facilitate workshops and meetings to gather requirements and feedback from stakeholders.
- Analyze and document business processes to identify areas for improvement.
Professional & Technical Skills:
- Must Have Skills: Proficiency in OSS Service Assurance, ServiceNow TSM, TSOM, CMDB, ITSM Modules.
Good To Have Skills
- Experience with cloud-based solutions, Database Architecture, Data Analytics, and integration platforms.
- Strong analytical skills to assess business needs and translate them into actionable solutions.
- Ability to create detailed business cases and project plans.
- Excellent communication skills to effectively convey complex ideas to diverse audiences.
Additional Information:
- The candidate should have minimum 7.5 years of experience in Service Assurance.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.15 years full time education BE or any equivalent
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Accenture Chennai, Tamil Nadu, IND Office
Chennai, India
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