Business System Analyst - Finance Systems

COMPANY OVERVIEW

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

THE TEAM & ROLE

Zuora’s Corporate Operations organization serves as the backbone of our internal technology ecosystem, building digital experiences that connect teams, align business priorities, and strengthen collaboration company-wide. Taking a cloud-first, AI-enabled approach, we empower our global ZEOs with modern tools and self-service solutions that drive productivity, scalability, and agility - all while upholding the highest standards of security and compliance.

Within Corporate Operations, the Finance Applications team designs, implements, and optimizes the systems that power Zuora’s Finance, Accounting, Procurement, Legal, and Human Resources functions. Reporting to the Senior Business Systems Manager of Digital Workplace Experience, this team works closely with cross functional partners, system analysts, project managers, data architects, and developers to deliver robust, scalable business solutions.

As a Business Systems Analyst for Finance Systems, you will play a key role in advancing Zuora’s Finance SaaS ecosystem. You’ll use your technical expertise, analytical mindset, and problem-solving skills to enhance system integrations, streamline business processes, and ensure reliability across finance systems.

You’ll join a collaborative, high-performing team that values innovation, continuous improvement, and professional growth. Your work will directly impact the efficiency, quality, and scalability of Zuora’s enterprise systems and digital transformation initiatives.

YOUR MISSION

As a member of the IT organization partnering with Finance & Accounting, the Business Systems Analyst will act as a business technology advisor on how to use technology to maximize efficiency and effectiveness across Finance and Accounting teams.

YOUR OPPORTUNITY

As a Business Systems Analyst, you will collaborate closely with the Finance and Accounting to promote continuous improvements and implement best practices across our Finance SaaS application landscape. Your role will include shaping the future vision of our systems, anticipating business needs, prioritizing user stories through backlog refinement, and acting as the bridge between development and cross-functional teams. You’ll play a key role in delivering enhancements through agile sprints and supporting User Acceptance Testing (UAT). 

Key responsibilities include:

• Partnering with Finance and Accounting teams to evaluate business needs and optimize processes across Treasury Accounting, General Ledger, and Financial Reporting, ensuring efficiency and alignment with industry best practices.
• Leading initiatives to enhance core financial workflows including Banking, Treasury Accounting, Month-End Close, and Record-to-Report to drive operational efficiency and strengthen overall business performance.
• Collaborating with cross-functional teams to gather and refine requirements, develop user stories, manage approvals, support solution development, and coordinate testing through release.
• Providing system support for key financial platforms such as NetSuite, BlackLine, and Coupa, resolving configuration, data, and transactional issues. 
• Developing and maintaining user documentation and training materials, and delivering training sessions to improve adoption and system effectiveness.
• Managing IT support tickets, performing root cause analysis, and ensuring timely and effective issue resolution.
• Maintaining system documentation and SOPs, ensuring accuracy, completeness, and audit readiness.

OUR TECH STACK: NetSuite, NetGain Product Bundles in NetSuite, Coupa, Blackline, Navan, and more

• Drive Financial System Enhancements
• Lead automation and optimization of General Ledger, Intercompany, Consolidation, and Reporting processes within NetSuite, improving data integration and visibility.
• Enhance bank reconciliation and cash management workflows to streamline financial operations and accuracy.
• Accelerate Financial Close & Reporting
• Shorten and improve the month-end close process to deliver faster, more accurate financial results.
• Strengthen the reliability and consistency of financial data to support informed business decisions.
• Optimize Business Processes & Scalability
• Partner with Finance and cross-functional teams to identify and implement process and system improvements that enhance usability, efficiency, and scalability.
• Provide IT cross-support by collaborating across teams to align systems, integrations, and workflows with best practices and future business growth.
• Collaborate & Deliver Impact
• Build strong partnerships with Finance, Accounting, and Technical teams to ensure successful project delivery.
• Deepen understanding of financial workflows while driving continuous system and process improvement.

WHAT YOU’LL NEED TO BE SUCCESSFUL

• Bachelor's degree in Management Information System (MIS), Finance, Accounting, or related field
• Over 5+ years of experience as a Business or Systems Analyst within a finance or accounting environments, with strong emphasis on ERP/financial systems such as NetSuite
• Solid understanding of core financial operations, including accounting principles, month-end close activities, and FP&A practices related to allocations, budgeting, and forecasting
• Direct, hands-on experience with NetSuite is required; familiarity with platforms like Coupa, Blackline, and other finance tools is a plus
• Able to manage projects end to end from gathering requirements to solution design and testing
• Exceptional analytical and troubleshooting skills with a keen eye for process improvement and quality assurance
• Strong communication skills—both written and verbal—for effectively gathering requirements, documenting processes, developing test strategies, and collaborating across teams
• Knowledge of financial reporting, accounting standards, and regulatory compliance requirements, including IT controls, SOX, SDLC, and change management

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world. 

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

Competitive compensation, corporate bonus program and performance rewards, company equity and retirement programs

Medical, dental and vision insurance

Generous, flexible time off 

Paid holidays, “wellness” days and company wide end of year break

6 months fully paid parental leave 

Learning & Development stipend

Opportunities to volunteer and give back, including charitable donation match

Free resources and support for your mental wellbeing  

*Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to [email protected].