Business Systems Analysis - Advisor

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Job Title

What does a successful Requirement Engineer do at Fiserv?

The Requirement Engineer is part of the Business Systems Analysis team supporting the buildout of the Commerce Hub platform. This is an exciting time to join the Commerce Hub team as we scale to support federated development and our next generation operating model.

Built to deliver innovation through simple, fast integrations, Commerce Hub is the most powerful omnichannel payments platform. With developer-friendly, flexible communication standards, unified APIs, and pre-certified integrations, Commerce Hub reduces development time and accelerates speed to market.  A true single-entry point and intelligent orchestration layer provides access to the latest, most popular commerce experiences through merchants' existing infrastructure. With less ongoing maintenance and fewer operational costs, merchants can focus on creating new ways for consumers to discover and interact with them.

What you will do:

The Requirement Engineer is responsible for managing the requirements of features through the development lifecycle with the goals being to ensure features meet business requirements, reduce time of delivery, and lessen the defects associated with the features.

Key attributes needed for success are demonstrated expertise in:

• Partnering with Product Owners & Stakeholders in refinement activities to ensure the features meet business requirements and that sufficient detail exists for engineering to build the feature
• Review and consume high level business requirements in order to define and provide technical product requirements for engineering to use to build
• Partnering with Quality Assurance (QA) and Certification engineers to define feature behavior, use cases, and expectations for cross cutting feature interactions
• In cases where defects are introduced, assist with triage and resolution of defects, often working alongside engineering and QA teams
• Collaborating with cross functional teams such as Development Operations for Deployments, Account Management for inquiries, and Implementation teams for onboarding support
• Engage directly with clients in cases where Account Management require assistance in addressing a concern or reviewing feature functionality
• Own features through the development lifecycle, ensuring any requirement gaps are taken care of, use cases are addressed, and providing solutions for any defects
• Ability to manage feature dependencies being developed across multiple teams simultaneously, both onshore and offshore

What you will need to have:

Bachelor's Degree or equivalent experience, including 4-6 years of experience as a technical product owner or technical business analyst role in support of large-scale projects in an Agile environment.

Skills/Experience

• Technical expertise in payment processing requirements including but not limited to major credit card networks, debit networks, ACH, prepaid (closed and open loop), and alternative payments
• Proficient in Microsoft Suite and Atlassian Suite (Jira and Confluence).
• Strong organizational skills.
• Exceptional oral and written communication skills.
• Experience building and maintaining successful partnerships with internal clients.
• Proven problem-solving skills from problem assessment to resolution.
• Ability to identify project risks and propose alternatives.
• Demonstrated knowledge of the software development lifecycle, project management lifecycle, and Agile methodologies.
• Practices a continuous improvement mindset.

What would be great to have:

• Experience in ISO8583, ATL105, and other acquirer specific specifications
• Writing and executing queries in Splunk
• Creating and managing tickets Jira
• Authoring detailed analysis pages in Confluence
• Querying databases using SQL (Oracle and Snowflake)
• Experience in micro service orchestration
• Knowledge of Java SpringBoot Amazon Web Services, and Pivotal Cloud Foundry
• Proficient in Visio or Miro

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.